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Pool Prime Pro
What it is
Pool Prime Pro combines route scheduling, technician dispatch, service logging, quoting, invoicing, payments, and customer records for pool service businesses. Recurring accounts can run weekly, two to five times a week, bi-weekly, or monthly, with routes organized by service day and technician. Technicians can record chemical readings, notes, and before-and-after photos; completed stops also support GPS logging. Its installable technician PWA for iOS and Android is designed to sync stop completions, readings, and photos when connectivity returns. Customers can use a portal to check visit history and photos, pay invoices, request service, add a property, and message the office. The AI Tech Assistant provides equipment diagnostics and includes a tool-free repair path. QuickBooks Online sync is bi-directional for income and payout reconciliation, and businesses can export customer, product, and service data via CSV. Online card payments use Stripe and carry a 0.5% platform fee on processed invoices; Stripe processing fees are separate. Basic costs $99 a month, Pro costs $199 a month, and Enterprise costs $499 a month. A 14-day trial is available.
For and against
For
- Routes support multiple recurring service frequencies.
- Technicians can record readings, notes, and photos.
- Customer portal supports payments and service requests.
- Bi-directional QuickBooks Online sync.
- Technician PWA is designed to sync when connectivity returns.
Against
- No free plan.
- Basic costs $99 a month.
- Online card payments have a 0.5% platform fee plus Stripe processing fees.
- After the 14-day trial, the listed trial plan charges $10/user/month.
The verdict
Pool Prime Pro combines route operations, customer self-service, and billing for pool service businesses. Factor in the monthly plan and payment fees, and review the trial’s post-trial charge before signing up.
Who it suits
Pool Prime Pro suits pool service businesses managing recurring routes, technician records, customer billing, and service requests. Its installable mobile PWA may suit technicians working where connectivity can be intermittent.
Plans and prices
14-Day Free Trial
Full Enterprise access · unlimited accounts · unlimited users + Admin · $0 per service stop
Read 4 Oct 2026 · poolprimepro.com
Basic
Up to 99 accounts · 4 users + Admin · $10/user/month for additional users · $0 per service stop
Read 4 Oct 2026 · poolprimepro.com
Pro
Up to 299 accounts · 10 users + Admin · $10/user/month for additional users · $0 per service stop
Read 4 Oct 2026 · poolprimepro.com
Enterprise
Unlimited accounts and users · $10/user/month for additional users · $0 per service stop · 0.5% transaction fee
Read 4 Oct 2026 · poolprimepro.com
On the record
- AI diagnostics
- The AI Tech Assistant provides equipment diagnostics and includes a tool-free repair path.poolprimepro.com · read 4 Oct 2026
- Customer portal
- Customers can review visit history and photos, pay invoices, request service, add a property, and message the office through a self-service portal.poolprimepro.com · read 4 Oct 2026
- Data portability
- Business clients can export customer, product, and service data using the CSV export utility.poolprimepro.com · read 4 Oct 2026
- Field records
- Technicians can log chemical readings, notes, and before-and-after photos for service stops, with GPS logging on completed stops.poolprimepro.com · read 4 Oct 2026
- Integration
- Pool Prime Pro offers bi-directional QuickBooks Online sync for income and payout reconciliation.poolprimepro.com · read 4 Oct 2026
- Maker
- Pool Prime Pro is developed and produced by NXTK Software Solutions LLC, which describes it as its dedicated platform for the pool trade.poolprimepro.com · read 4 Oct 2026
- Offline use
- The technician app is an installable PWA for iOS and Android designed to sync stop completions, chemical readings, and photos when connectivity returns.poolprimepro.com · read 4 Oct 2026
- Payment data
- Full card and bank account numbers are handled and stored by Stripe and are not stored on Pool Prime Pro servers.poolprimepro.com · read 4 Oct 2026
- Payments and fees
- Online card payments use Stripe and have a 0.5% platform fee on processed invoices, with Stripe processing fees charged separately.poolprimepro.com · read 4 Oct 2026
- Purpose
- Pool Prime Pro combines route scheduling, technician dispatch, service logging, quoting, invoicing, payments, and customer records for pool service businesses.poolprimepro.com · read 4 Oct 2026
- Routes
- Recurring accounts support weekly, 2x–5x weekly, bi-weekly, or monthly frequencies, with routes organized by service day and technician.poolprimepro.com · read 4 Oct 2026
- Security
- The privacy policy says data is stored on managed cloud infrastructure with encryption in transit and at rest, and access is controlled by role.poolprimepro.com · read 4 Oct 2026
- Support
- The contact page accepts sales, migration, large-route pricing, and support requests, and lists the phone number +1 (702) 472-9330.poolprimepro.com · read 4 Oct 2026
