- Home
- IT SLA Management Software
- Patryone Service Desk
On the recordRead 9 Oct 202622 facts
Patryone Service Desk
On the record
- Access
- The platform runs in a browser on desktop, tablet, or phone without local installation.patryone.com.br · read 5 Oct 2026
- Access and installation
- Patryone says the service runs in a browser on desktop, tablet, or smartphone, without mandatory local installation.patryone.com.br · read 9 Oct 2026
- Access controls
- The site describes role-based access control, audit trails, and history of interactions.patryone.com.br · read 9 Oct 2026
- Attachments
- The site describes a central gallery for files sent or received on tickets.patryone.com.br · read 9 Oct 2026
- Availability limitation
- The terms say continuous availability is not guaranteed and 100% uptime is not promised.patryone.com.br · read 5 Oct 2026
- Communication
- It provides real-time chat within the ticket flow, along with notifications for ticket events.patryone.com.br · read 9 Oct 2026
- Departments
- It supports demand management by department, with categories and service agreements by area.patryone.com.br · read 9 Oct 2026
- Departments and branches
- It supports queues and operations organized by company, branch, department, and team.patryone.com.br · read 5 Oct 2026
- Intended customers
- The site describes the product for growing companies and groups with multiple sites, including retail, services, healthcare, education, and industry.patryone.com.br · read 5 Oct 2026
- Intended users
- The terms describe the platform as intended for companies and users they authorize, including employees and contractors.patryone.com.br · read 9 Oct 2026
- Languages
- The interface is available in Portuguese, English, and Spanish.patryone.com.br · read 9 Oct 2026
- Multi-company support
- The product supports multiple companies and branches, with tenant isolation and centralized governance.patryone.com.br · read 9 Oct 2026
- Privacy
- Patryone says its privacy policy is intended for customer organizations and describes processing aligned with Brazil’s LGPD.patryone.com.br · read 9 Oct 2026
- Privacy and compliance
- The privacy policy says processing is intended to align with Brazil's LGPD and explicitly says it does not claim certifications it has not formally obtained.patryone.com.br · read 5 Oct 2026
- Product
- Patryone describes Service Desk as a SaaS platform for corporate service desk and demand management.patryone.com.br · read 9 Oct 2026
- Queues and tickets
- The platform provides real-time ticket queues with triage, status, and priority.patryone.com.br · read 9 Oct 2026
- Reporting
- Executive dashboards and reports cover volume, average time, satisfaction, and team performance.patryone.com.br · read 9 Oct 2026
- Security
- The security page describes logical isolation between companies, Cloudflare and WAF edge protection, AES-256 encryption, and active automatic backups.patryone.com.br · read 9 Oct 2026
