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- Ozonetel IVR System
On the recordRead 30 Sep 202617 facts
Ozonetel IVR System
Plans and prices
CA LITE
Priced on request
free DID number · auto attendant · holiday configuration · CRM integration
Read 30 Sep 2026 · ozonetel.com
CLOUDAGENT
Priced on request
advanced IVR · multi campaigns · live and scheduled reports · multi-mode dialer
Read 30 Sep 2026 · ozonetel.com
On the record
- Access controls
- Security features include SAML and SCIM integrations and role-based access controls.ozonetel.com · read 30 Sep 2026
- API and SIP
- The service offers an open API library and an option to use an existing SIP trunk.ozonetel.com · read 30 Sep 2026
- Availability limit
- Ozonetel advertises a 99.99% uptime SLA but says the uptime SLA varies across regions.ozonetel.com · read 30 Sep 2026
- Call routing
- The system supports multi-level menus, after-hours routing, callback options, and skills-based routing.ozonetel.com · read 30 Sep 2026
- Cloud delivery
- Ozonetel states that its entire product offering is cloud-based.ozonetel.com · read 30 Sep 2026
- Conversational IVR
- Natural language recognition and natural language processing let callers converse with the IVR using speech instead of DTMF inputs.ozonetel.com · read 30 Sep 2026
- CRM integrations
- Listed CRM and CTI integrations include Salesforce, Zoho, Zendesk, Freshdesk, and HubSpot.ozonetel.com · read 30 Sep 2026
- No-code builder
- Users can create and modify IVR flows without writing code.ozonetel.com · read 30 Sep 2026
- Outbound campaigns
- IVR can run CSAT surveys, collect feedback, and notify customers about offers or dues.ozonetel.com · read 30 Sep 2026
- Pricing model
- The IVR page states that pricing is monthly and can scale up or down in minutes.ozonetel.com · read 30 Sep 2026
- Purpose
- Ozonetel IVR System provides customizable auto attendant, self-service, and smart call routing.ozonetel.com · read 30 Sep 2026
- Scale
- Ozonetel says the platform handles 2.5 billion calls annually.ozonetel.com · read 30 Sep 2026
- Security compliance
- Ozonetel states that it is HIPAA compliant and ISO 27001:2013/20000-1:2018 certified.ozonetel.com · read 30 Sep 2026
- Self-service
- Ozonetel says its self-service solution can triple call handling capacity and enable four-times-faster response times.ozonetel.com · read 30 Sep 2026
- Support
- The IVR service includes 24 x 7 live phone support, free onboarding and training, and one point of contact from sales to onboarding.ozonetel.com · read 30 Sep 2026
- Trial
- Ozonetel promotes a 7-day free trial on its CTI integrations page.ozonetel.com · read 30 Sep 2026
