- Home
- Call Recording Software
- NUSO Connect Recorder
NUSO Connect Recorder
University City, Missouri, United States
What it is
NUSO Connect Recorder records calls and other contacts for compliance and operational oversight in contact centers and other business settings. It supports cloud, on-premise, and hybrid deployment. Recorded calls can receive automated transcription and sentiment analysis, while tags and comments help organize files for retrieval and audit preparation. A browser-accessible playback station lets users search, download, and play recordings. Storage remains in the operator’s country, and retention can be configured from hours to years. Listed protections include end-to-end encryption, role-based access, and two-factor authentication. Integrations named by the product include unified communications platforms, Microsoft Teams, and Zoom. NUSO says Connect Recorder is certified for Microsoft Teams and supports automatic, policy-based recording there. The solution is designed to support HIPAA, MiFID 2, and GDPR. Stated uses include dispatching systems, trading turrets, and contact centers. NUSO says partner and customer support is provided at no extra cost and is available by phone anytime. Pricing is available by request, with a demo offered. The product is available through web access and self-hosted deployment.
For and against
For
- Cloud, on-premise, or hybrid deployment
- Automated transcription and sentiment analysis
- Searchable browser playback station
- Configurable retention from hours to years
- Microsoft Teams certification
Against
- Pricing requires a request
- Designed for business recording needs
- Retention configuration is operator-managed
- Self-hosted deployment may require infrastructure
The verdict
NUSO Connect Recorder combines recording, searchable playback, transcription, and compliance-oriented controls. Request pricing and a demo to assess its fit for your deployment and regulatory needs.
Who it suits
It suits organizations that need recorded-call oversight for contact centers, dispatching systems, trading turrets, or regulated operations. Teams needing configurable retention and browser playback may find its deployment options relevant.
Plans and prices
NUSO Connect Recorder
Pricing available by request; demo offered
Read 8 Oct 2026 · nuso.cloud
On the record
- AI features
- It offers automated transcription and sentiment analysis for recorded calls.nuso.cloud · read 8 Oct 2026
- Call organization
- Users can tag and comment on calls to help retrieve recordings and prepare audits.nuso.cloud · read 8 Oct 2026
- Compliance
- The product page cites HIPAA, MiFID 2, and GDPR as regulations the recording solution is designed to support.nuso.cloud · read 8 Oct 2026
- Deployment
- The product can be deployed in cloud, on-premise, or hybrid configurations.nuso.cloud · read 8 Oct 2026
- Integrations
- The product page names unified communications platforms, Microsoft Teams, and Zoom as integrations.nuso.cloud · read 8 Oct 2026
- Intended use
- The product is described for business recording needs including dispatching systems and trading turrets, as well as contact centers.nuso.cloud · read 8 Oct 2026
- Playback access
- A browser-accessible playback station lets users search, download, and play recorded files.nuso.cloud · read 8 Oct 2026
- Purpose
- NUSO Connect Recorder records calls and contacts for compliance and operational oversight, inside or outside a contact center.nuso.cloud · read 8 Oct 2026
- Security
- The product page lists end-to-end encryption, role-based access, and two-factor authentication for secure storage and access.nuso.cloud · read 8 Oct 2026
- Storage and retention
- Recordings are stored in the operator’s country, and retention periods can be configured from hours to years.nuso.cloud · read 8 Oct 2026
- Support
- NUSO says it provides partner and customer support at no extra cost and is available by phone anytime.nuso.cloud · read 8 Oct 2026
- Teams certification
- NUSO says Connect Recorder is certified for Microsoft Teams and supports automatic, policy-based call recording in Teams.nuso.cloud · read 8 Oct 2026
