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On the recordRead 7 Oct 202615 facts
NorthStar CIS
Ottawa, Ontario, Canada
Plans and prices
NorthStar CIS
Priced on request
Pricing available by request; demo offered
Read 7 Oct 2026 · northstarutilities.com
On the record
- Add-ons
- Named add-ons include SilverBlaze customer self-service portal, mCare mobile workforce management, BI ReportsAnywhere, BI Executive Information Systems, and eDOCS.northstarutilities.com · read 7 Oct 2026
- AWS compliance
- The vendor lists AWS data-center certifications and compliance including SOC 1/2/3, ISO 27001, FedRAMP, HIPAA, and ITAR.northstarutilities.com · read 7 Oct 2026
- Billing
- The software can be customized to bill multiple utilities on one statement, including complex, deregulated, or alternate energy billing.northstarutilities.com · read 7 Oct 2026
- Cloud platform
- NorthStar says its cloud service is delivered in partnership with Amazon Web Services and is accessible through a browser-based interface.northstarutilities.com · read 7 Oct 2026
- Cloud security
- For NorthStar Cloud, the vendor describes HTTPS encryption, VPN tunnels, automatic backups, encryption and data integrity controls, traffic protection, and authentication and authorization management.northstarutilities.com · read 7 Oct 2026
- Company history
- NorthStar Utilities Solutions says it was founded in 1976 and serves utility providers and municipalities across North America and the Caribbean.northstarutilities.com · read 7 Oct 2026
- Customer service
- It supports customer service workflows from move-in to move-out and billing in person, by mail, or online.northstarutilities.com · read 7 Oct 2026
- Deployment
- The vendor says CIS can be hosted on the customer’s server or on NorthStar Cloud; the cloud service is fully hosted and managed.northstarutilities.com · read 7 Oct 2026
- Integrations
- NorthStar describes REST API integrations with meter data management, outage management, kiosks, payment portals, and electronic bill presentment and payment providers.northstarutilities.com · read 7 Oct 2026
- Purpose
- NorthStar CIS is a customer information and billing system designed for small to medium-sized utilities and municipalities.northstarutilities.com · read 7 Oct 2026
- Rates and meters
- The vendor describes support for complex rate structures, distributed energy billing, and meter data from analog, AMR, and AMI meters.northstarutilities.com · read 7 Oct 2026
- Reporting and automation
- NorthStar describes configurable and scheduled reports and automated workflows for reducing repetitive tasks.northstarutilities.com · read 7 Oct 2026
- Support
- Standard support hours are 8:00 am to 8:00 pm ET Monday through Friday, excluding designated statutory holidays.northstarutilities.com · read 7 Oct 2026
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