Nexthink Adopt

Nexthink Adopt overlays browser-based applications with contextual in-app guidance, process validation, self-help support, and adoption analytics. Nexthink’s current product page calls the offering Nexthink Guides, while its documentation says standalone Adopt users should use classic documentation until moving to the Infinity-integrated version. The maker lists Workday, Salesforce, ServiceNow, and ChatGPT as examples of supported applications. Walkthrough and Tooltip guides can be configured to start automatically; Walkthrough and Media guides can also be offered through Context help. Dashboards report guide interactions such as duration, completion, and drop-off. Administrators create and publish guides through Nexthink’s web interface, with guide content developed in Adopt Editor using the browser extension. Employees need the extension to access published guides; Chrome and Microsoft Edge are supported, but Firefox is not. Connectors for Workday, SAP, and Salesforce can import user information for guide targeting. Depending on a customer’s licensing model, an additional license may be required; pricing is available by contacting a Nexthink representative. Nexthink advises reviewing AI-generated guide content before publication and limiting guide-creation permissions to trusted users, since guide actions run in the user’s session.

Adopt combines in-app guidance and adoption reporting for browser-based enterprise applications. Its extension requirement, lack of Firefox support, and licensing conditions are important deployment considerations.

It suits organizations seeking to guide employees through browser-based enterprise applications and track guide engagement. Teams should be prepared to deploy the Nexthink browser extension and check whether their licensing model requires an additional license.

Nexthink Adopt is a digital adoption platform for adding guidance and help to browser-based business applications. It is best suited to organizations that use Nexthink and need to support employees through enterprise workflows. Its strongest case is the pairing of in-app instructions with adoption analytics; the required browser extension and possible extra license narrow the fit.

Overview

Adopt overlays enterprise web applications with contextual guidance, process checks and self-help. Teams manage and publish guides in Nexthink’s web interface and build their content in Adopt Editor through the browser extension. Because Adopt is part of Nexthink’s Applications module and uses some of its capabilities, it makes more sense for organizations already working with Nexthink than for buyers seeking an independent guide-authoring tool.

Its guide formats suit different moments in a workflow: walkthroughs and tooltips can start automatically, while walkthroughs and media guides can be placed in Context help. Adoption dashboards track guide duration, completions and drop-offs, giving administrators a way to see where guidance is being used and where employees may be falling away.

Key features

Guidance across web applications

Nexthink names Workday, Salesforce, ServiceNow and ChatGPT as examples of supported browser-based applications. For Workday, Salesforce and SAP, connectors can import user attributes to refine which employees see particular guides. That targeting can make instructions more relevant, but it requires connector setup rather than relying on guide content alone.

Reporting and controls

Guide-interaction analytics include duration, completion and drop-off rates. These measures help teams assess whether employees are moving through guided processes, though they describe guide interactions rather than establishing broader business outcomes.

AI-generated guide content should be reviewed and adjusted before publication because it can be inaccurate or inconsistent. Guide actions run in the employee’s own session, so they can have consequences in sensitive applications; Nexthink advises limiting guide-creation permissions to trusted users. Nexthink says its AI models run in AWS Bedrock in the customer’s geographic region, customer data is not used to train those models, and data is encrypted in transit with HTTPS and at rest with AES-256.

Pricing

Nexthink Adopt: custom pricing. Adopt is paid, and an additional license may be required depending on the customer’s licensing model. Buyers need to confirm licensing with their Nexthink representative; there is no lower-cost published tier or free plan to compare.

Platforms

Adopt is a cloud deployment for browser-based applications. Employees need the Nexthink browser extension to access published guides; the extension is available for Google Chrome and Microsoft Edge, while Firefox is not supported. The broader platform lists Windows, macOS, IGEL OS, Android and iOS, but the guide experience still depends on a supported browser and the deployed extension.

Who it's for

Adopt is a strong fit for Nexthink customers that want to guide employees inside business web applications and measure interaction with those guides. It is less suitable for organizations that cannot deploy a browser extension, rely on Firefox, or want a self-contained adoption product without Nexthink Applications dependencies. Administrators should also account for the permission controls needed when guides act in users’ sessions.

Pros and cons

• Pros: Combines walkthroughs, tooltips, contextual help and process validation, so teams can support users at different points in a browser workflow.
• Pros: Completion, duration and drop-off reporting helps administrators identify how employees interact with published guidance.
• Cons: Requires deploying the Nexthink extension, and Firefox users cannot access Adopt guides.
• Cons: An additional license may be needed, with custom pricing requiring a conversation with Nexthink.
• Cons: AI-generated content needs human review, and guide permissions need care because actions execute in the employee’s session.

Alternatives

For a broader digital-experience-monitoring comparison, see Digital Experience Monitoring Software; for products centered on in-application adoption, see Digital Adoption Platforms.

HP Workforce Experience Platform is worth considering when employee engagement, remediations and device refresh are the priority, with HP Remote Connect included in its Pro plan. Riverbed Aternity is an alternative enterprise digital-experience-management offering. Almaden Collective IQ may suit buyers comparing experience platforms with stated data-retention and visibility periods. FlexxClient is another paid option with pricing available upon request. TeamViewer RMM is a better match for device monitoring and asset management, with a device-based license starting from five endpoint devices and a free trial. Zscaler Private Access is the relevant alternative when the need is limited private access rather than in-app employee guidance. ControlUp ONE offers a unified platform under a paid license and has a free trial. Lakeside SysTrack is another paid option to compare.

Verdict

Choose Nexthink Adopt if your organization already uses Nexthink and needs contextual guidance inside browser-based enterprise applications, backed by reporting on guide engagement. Look elsewhere if extension deployment or Firefox support is a requirement, or if the potential additional license and Nexthink platform dependency do not fit your environment.