Nexaloom

Nexaloom brings online booking, scheduling, payments, client management, and commerce tools together for salons, wellness businesses, and other service providers. Clients can book at any time against real-time availability, and appointment updates are available through the scheduling page. A beta AI assistant handles booking questions and reservations through WhatsApp, Instagram, Facebook Messenger, Telegram, and website chat. Businesses can build a mobile-ready site with booking, e-commerce, and SEO tools. Listed integrations include Stripe, Xero, Google Calendar, Klaviyo, Google Meet, and Zoom; calendar syncing also supports Outlook and iCal. The iOS and Android app lets businesses manage bookings, check calendars, and take payments, while clients can manage visits. Plans include a free option, Starter at £19.99 per month, and Pro at £39.99 per month; prices exclude VAT. Payments processed through Nexaloom carry a 1.85% + 20p fee on every listed plan. The company is based in London.

Nexaloom combines booking, client management, payments, and website tools, with mobile apps and a beta messaging assistant. Check the plan limits and per-payment fee against your business needs.

Nexaloom suits independent professionals and small salons through larger beauty businesses that need booking, payment, and client tools. Its Free, Starter, and Pro plans are described for businesses of different sizes.

Overview

Nexaloom brings booking and business tools together for salons, wellness businesses and other service providers. It is best suited to independent professionals and small beauty teams that want online appointments alongside client communications and commerce tools.

The free tier makes it possible to start without a subscription, but its one-person, one-location limit and a transaction fee on every plan matter. Businesses with larger teams or high payment volume should compare those costs and allowances before committing.

Key features

Booking and communication

Clients can book at any time against real-time availability, with appointment updates. Sync with Google Calendar, Outlook or iCal helps businesses keep schedules aligned across calendars. The Free plan includes email reminders; Starter and Pro each include 50 reminder SMS per staff member. That allowance gives paid users a text-reminder option, but businesses sending more messages should account for the cap.

A beta AI assistant handles client questions and bookings over WhatsApp, Instagram, Facebook Messenger, Telegram and website chat. Its range of channels is useful for businesses whose clients contact them through social platforms, but its beta status makes it a less settled foundation for essential booking workflows. Nexaloom also lists integrations with Stripe, Xero, Google Calendar, Klaviyo, Google Meet and Zoom.

Website, payments and mobile

The website builder combines online booking and e-commerce with mobile-ready design and SEO tools. Custom-domain support can help a business present its booking flow under its own web address. The iOS and Android app supports business bookings, calendar checks and payments, while clients can manage their visits.

Payments through Nexaloom incur a 1.85% + 20p fee on every plan, and prices exclude VAT. That ongoing charge is worth weighing against the convenience of taking payments through the service, particularly for businesses processing many transactions.

Privacy and support

Nexaloom says all plans include ICO registration, PCI DSS coverage via Stripe, UK data residency, and coverage under UK GDPR and the Data Protection Act 2018. It also says it assesses sub-processors' privacy and security practices and uses data processing agreements consistent with UK GDPR Article 28. Customer support is included on every tier; Pro adds priority support.

Pricing

All three plans include customer support and carry the same 1.85% + 20p transaction fee. Prices exclude VAT.

Free is a sensible starting point for an independent professional who can work within one location and email reminders. Its appointment allowance is unlimited, but it cannot accommodate a second staff member or location. Starter raises the team cap to three and adds SMS reminders, making it a fit for a growing beauty business that does not need a larger roster. Pro doubles Starter's staff ceiling and adds priority support; larger teams should consider whether those benefits justify the higher monthly price. The payment fee remains on all tiers, so moving to a paid plan does not remove it.

Platforms

Nexaloom is available on Android, iOS and the web. Its mobile apps cover business bookings, calendar checks and payments, as well as client visit management.

Who it's for

Nexaloom suits salons, wellness businesses and service providers that want booking, payments, client management and a website builder in one service. Independent professionals can start on Free, while small teams can move to Starter or Pro as their staffing needs grow. It is less compelling for businesses that need more than 10 staff on these tiers, exceed the SMS allowance, or want to avoid a per-payment charge.

Pros and cons

• Pro: Unlimited appointments on the free tier make it viable for a solo provider with one location.
• Pro: Booking, calendar sync, a website builder and mobile apps cover several day-to-day business needs in one service.
• Pro: The beta assistant covers five messaging and chat channels for client queries and bookings.
• Con: The 1.85% + 20p transaction fee applies to every listed plan, and VAT is extra.
• Con: Free is limited to one staff member and one location; paid tiers top out at 10 staff.
• Con: Starter and Pro include 50 reminder SMS per staff, which may not suit businesses with heavier text-reminder use.
• Con: The AI assistant is in beta, so businesses may prefer not to rely on it as their primary client-booking channel.

Alternatives

For a free booking option, Dahree offers a booking website, 24/7 scheduling, email confirmations and reminders, and basic booking and earnings analytics on its free Basic plan. Its listed platforms are iOS and web.

OpenSlot has a free launch plan with core business tools and 0% marketplace commission; SMS is billed separately by usage. It is a relevant comparison for businesses focused on avoiding marketplace commission and willing to pay per SMS.

FARSET has a free plan capped at 20 confirmed bookings per month and a Pro plan at £15 a month for unlimited bookings. That may suit a provider with modest booking volume who wants a lower booking cap to start, or one willing to pay for unlimited bookings.

Zolmi offers a salon website-builder plan at $20 a month, with the first staff member included, extra staff at 3 each, stock limited to 10 products and SMS from 0.02. Consider it if that staffing structure and product-stock limit fit better.

DaySmart Salon is a paid option with a free trial and a Basic plan at $29 a month.

GlossGenius is a paid option with a free trial and a Standard plan at $28 a month.

Xolapp is a paid alternative with per-team-member pricing, AI receptionist minutes, SMS notifications and priority support on its Team plan.

Salonized is a paid alternative with an Appointments plan at €21 a month; annual billing is available with a 10% discount.

For a broader comparison of website tools, see Salon Website Builders.

Verdict

Nexaloom is a strong fit for independent providers and small beauty teams that want booking, client communication, payments and website tools under one roof, with a free tier to get started. Its main trade-offs are the transaction fee on every plan, capped staffing and SMS allowances, and an AI assistant still in beta. Choose it if those limits fit your operation; look elsewhere if payment charges or a larger team ceiling are the deciding factors.