Newo
2261 Market Street #5263, San Francisco, CA 94114, USA
What it is
Newo is a voice AI agent for business calls that can complete actions such as bookings and routing in existing business systems. Its SMS agent uses the same agent and conversation history as the phone line, replies by text, and can book the next step in a scheduler. Records from phone, text, and email are combined so conversations can continue with prior context. Follow-up sequences can run across channels and stop when a customer replies. Agents can use a knowledge base built from a business website and added materials. The integrations page lists 29 options, including Open Dental, Dentrix, Square, Housecall Pro, Calendly, GoHighLevel, WhatsApp, and Instagram. Newo supports 15+ languages and can switch languages mid-conversation. Listed security details include ISO/IEC 27001:2022 certification, a SOC 2 Type 1 report, encrypted conversation data, and role-based access. Plans include free Pay As You Go units and a $299.00 per month AI Receptionist plan.
For and against
For
- Handles bookings and call routing
- Shared context across phone, text, email
- 29 listed integrations
- Supports 15+ languages
- Two-way SMS and API access
Against
- AI Receptionist costs $299.00 per month
- Unused recurring units do not roll over
- Additional units incur charges
The verdict
Newo combines voice and SMS agents with shared conversation context, follow-up sequences, and business-system integrations. Its free starting units help begin, while ongoing usage and the monthly receptionist plan require budget planning.
Who it suits
Newo is aimed at small and medium businesses such as restaurants, dental practices, cleaning companies, home services, and fitness studios. It suits teams seeking voice, SMS, and cross-channel follow-up workflows.
Plans and prices
Pay As You Go
50 free units, once per account · Additional units $1.75 each · No payment method to start
Read 8 Oct 2026 · newo.ai
AI Receptionist
200 units / month · Additional units $1.50 each · One agent at one location
Read 8 Oct 2026 · newo.ai
Enterprise
Custom configuration · Custom additional units · White-label, Director Mode, custom reporting
Read 8 Oct 2026 · newo.ai
On the record
- Best fit
- Newo describes its target customers as small and medium businesses, including restaurants, dental practices, cleaning companies, home services, and fitness studios.newo.ai · read 8 Oct 2026
- Cross-channel memory
- Newo combines records across phone, text, and email so the conversation can continue with prior context.newo.ai · read 8 Oct 2026
- Data protection
- Newo says conversation data is encrypted with 256-bit keys and platform access is role-based, with authentication handled by Auth0.newo.ai · read 8 Oct 2026
- Follow-up
- Follow-up can run as a sequence across channels and stops when the customer replies.newo.ai · read 8 Oct 2026
- Healthcare privacy
- For protected health information, Newo says it acts as a Business Associate and signs a Business Associate Agreement before processing it.newo.ai · read 8 Oct 2026
- Integrations
- The integrations page lists 29 options, including Open Dental, Dentrix, Square, Housecall Pro, Calendly, GoHighLevel, WhatsApp, and Instagram.newo.ai · read 8 Oct 2026
- Knowledge base
- Each agent can use a knowledge base built from the business website and added materials when replying.newo.ai · read 8 Oct 2026
- Languages
- Newo says it supports 15+ languages and can switch languages mid-conversation.newo.ai · read 8 Oct 2026
- Plan limits
- The Pay As You Go plan includes 50 units once per account, and those units do not expire; unused recurring units do not roll over.newo.ai · read 8 Oct 2026
- Product
- Newo is a voice AI agent that handles business calls and can complete actions such as bookings and routing in the business’s existing systems.newo.ai · read 8 Oct 2026
- Security certifications
- Newo says it is ISO/IEC 27001:2022 certified and has a SOC 2 Type 1 report with an unqualified opinion from A-Lign.newo.ai · read 8 Oct 2026
- SMS
- The SMS agent replies using the same agent and conversation history as the phone line, and can book the next step in a scheduler.newo.ai · read 8 Oct 2026
- Support
- Newo says its SOC 2 report and detailed security documentation are shared under NDA on request during a demo or through an account contact.newo.ai · read 8 Oct 2026
