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On the recordRead 11 Oct 202620 facts
Netcall Omnichannel Contact Centre
Netcall Omnichannel Contact Centre · Bedford, United Kingdom · founded 1984
Plans and prices
Liberty Converse platform fee (including 25 Concurrent Agents)
£20,700a year
25 concurrent agents included · agents, administrators and supervisors included
Read 11 Oct 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk
On the record
- Agent workspace
- The unified workspace brings customer information, conversation history and tools together for agents.netcall.com · read 11 Oct 2026
- AI assistants
- AI virtual assistants work across voice and digital channels and can hand conversations to human agents with suggested responses.netcall.com · read 11 Oct 2026
- Channels
- The product can coordinate voice, email, SMS, chat, social media, video and integrated callbacks in a unified platform.netcall.com · read 11 Oct 2026
- CRM and backend integration
- Integration with backend systems and CRM can provide agents with a 360 degree customer view for case management and service logs.netcall.com · read 11 Oct 2026
- Digital channel scope
- omnichannelnetcall.com · read 23 Sep 2026
- Inbound calling
- Yesnetcall.com · read 23 Sep 2026
- Intended customers
- Netcall describes itself as an enterprise software company serving organisations in healthcare, government, financial services, housing and other sectors.netcall.com · read 11 Oct 2026
- IVR builder
- Yesnetcall.com · read 23 Sep 2026
- Language support
- The product translates chats from over 75 languages to English and displays team responses in the customer’s chosen language.netcall.com · read 11 Oct 2026
- Microsoft Teams
- Liberty Converse for Microsoft Teams is described as certified to Microsoft standards and supports calls and messages within the contact centre app.netcall.com · read 11 Oct 2026
- Outbound dialer
- Yesnetcall.com · read 23 Sep 2026
- Pricing scope
- The opened pricing document lists a platform fee and included concurrent agent count; it says call rates are set at contract time and subject to change.assets.applytosupply.digitalmarketplace.service.gov.uk · read 11 Oct 2026
- Product
- Liberty Converse is Netcall’s cloud contact centre solution for coordinating customer conversations across channels.netcall.com · read 11 Oct 2026
- Routing
- Intelligent routing directs calls and digital interactions to an appropriate team member based on skills and issue complexity.netcall.com · read 11 Oct 2026
- Secure payments
- Secure payment technology protects sensitive card information during real-time customer interactions and supports PCI compliance requirements.netcall.com · read 11 Oct 2026
- Security and compliance
- The features page lists PCI-compliant payment handling, GDPR controls, SSO and secure remote access.netcall.com · read 11 Oct 2026
- Support
- Netcall support is available by phone at 0330 363 0300, by email at [email protected] and through a portal for logging issues and tracking cases.netcall.com · read 11 Oct 2026
- Workforce management
- Yesnetcall.com · read 23 Sep 2026
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