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Navia Benefits Administration
What it is
Navia Benefits Administration is a benefits enrollment and administration solution for employers and brokers. It combines a website with a dedicated service team for enrollment and year-round participant support. Navia says its team follows up with participants about missing information, addresses ACA errors in real time, and handles dual enrollments and carrier file issues. Employers can review analytics on employee plan use to inform benefit offerings and decisions. The platform is designed for organizations with 1,000 to 10,000 employees and to adapt to acquisitions and divestitures. Employees can enroll and change benefits through the mobile app, compare plans side by side, and use a recommendation engine. Compliance services include ACA tracking, notifications and year-end reporting, COBRA administration, and help with Form 5500 filings. A multilingual virtual chat assistant is available 24/7; Navia says it resolves 87% of chats. Listed connections include ADP Workforce Now, Employee Navigator, ADP, PRISM HR, Rippling, UKG, and Workday, and Navia says it can connect with any file vendor. MyNavia is free to download and use for participants with an FSA, HRA, HSA, or Commuter benefit. Administration pricing requires a quote request.
For and against
For
- Mobile app supports enrollment and benefit changes
- Includes ACA and COBRA administration services
- Offers plan comparisons and recommendations
- Multilingual chat assistant is available 24/7
Against
- Administration pricing requires a quote request
- MyNavia is for participants with specified benefit types
- Designed for organizations with 1,000 to 10,000 employees
The verdict
Navia combines enrollment tools, administrative support, compliance services, and employee plan-use analytics. Prospective customers need to request a quote, and the listed target scale is 1,000 to 10,000 employees.
Who it suits
The solution is aimed at employers and brokers, particularly mid-market employers. Its participant app is for people with an FSA, HRA, HSA, or Commuter benefit.
Plans and prices
Custom FSA administration
Groups with 100 or more FSA participants
Read 21 Oct 2026 · portal.naviabenefits.com
Small-group HRA administration
25 or fewer HRA participants
Read 21 Oct 2026 · portal.naviabenefits.com
Standard HRA administration
Standard pricing also lists $600 annual plan fee and $4 PEPM, $100 minimum
Read 21 Oct 2026 · portal.naviabenefits.com
Small-group FSA administration
15 or fewer FSA participants
Read 21 Oct 2026 · portal.naviabenefits.com
Benefits Administration
Enrollment · eligibility · FSA · HRA
Read 21 Oct 2026 · naviabenefits.com
On the record
- ACA compliance
- Navia offers ACA tracking, notifications, year-end reporting and real-time error resolution.naviabenefits.com · read 21 Oct 2026
- Administration
- Navia says its team contacts participants for missing information, resolves ACA errors in real time, and handles dual enrollments and carrier file issues.naviabenefits.com · read 4 Oct 2026
- Analytics
- The platform provides analytics about plan usage for benefits-package decisions.naviabenefits.com · read 21 Oct 2026
- Android requirement
- The MyNavia Android listing says Android 10 is currently unsupported.play.google.com · read 21 Oct 2026
- Breach criticism
- The Register reported that HackerOne criticized delayed notification and cited a broken-object-level-authorization flaw in Navia's environment.theregister.com · read 21 Oct 2026
- Breach scope
- The Washington notice says almost 27,000 PEBB and about 5,600 SEBB members were affected, with names, IDs, Social Security numbers, birth dates and addresses potentially exposed.content.govdelivery.com · read 21 Oct 2026
- Chat assistance
- Navia says its multilingual virtual assistant is available around the clock and resolves 87% of chats.docs.naviabenefits.com · read 21 Oct 2026
- COBRA
- COBRA administration is included as a supported benefits service.naviabenefits.com · read 21 Oct 2026
- COBRA middleware
- The COBRA decision product uses proprietary middleware for HRIS and COBRA data movement.naviabenefits.com · read 21 Oct 2026
- Company headquarters
- LinkedIn lists headquarters in Renton, Washington.linkedin.com · read 21 Oct 2026
- Company history
- LinkedIn lists Navia as founded in 1989, originally under the name Flex-Plan Services.linkedin.com · read 21 Oct 2026
- Company legal name
- The legal entity is Navia Benefit Solutions, Inc.crunchbase.com · read 21 Oct 2026
- Company size
- LinkedIn lists 1,001-5,000 employees.linkedin.com · read 21 Oct 2026
- Compliance services
- The solution includes ACA tracking, notifications and year-end reporting, COBRA administration, and help with Form 5500 filings.naviabenefits.com · read 4 Oct 2026
- Data connections
- Navia’s overview brochure lists Employee Navigator, ADP, PRISM HR, Rippling, UKG, and Workday as data connection partners and says it can connect with any file vendor.docs.naviabenefits.com · read 4 Oct 2026
- Decision support
- A recommendation engine and side-by-side plan comparisons are intended to help employees choose plans.naviabenefits.com · read 21 Oct 2026
- Documentation and training
- The administrative resource hub provides employer-portal walkthroughs, benefit overviews, accounting overviews and live webinars.naviabenefits.com · read 21 Oct 2026
- Enrollment
- Employees can enroll or change elections through Navia's mobile app.naviabenefits.com · read 21 Oct 2026
