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MyQM Auto QA
Tournai, Belgium
What it is
MyQM Auto QA is a web-based quality monitoring and conversation insights platform for call centers. Its AI analyzes calls and fills evaluation questions from grids created by the customer. Quality campaigns can use automatic, hybrid, or manual evaluations, with AI-assisted scoring and compliance reviews. Conversation Insights covers call reasons, satisfaction, first-call resolution, dissatisfaction reasons, and actions intended to reduce calls or recalls. The platform also offers coaching, action plans, 360° feedback, and learning features for agents and supervisors. Users can automate conversation summaries and tailor transcription using their own vocabulary. MyQM says it can connect to any platform and import customer interactions for real-time or post-call analysis, with omnichannel QA coverage. The learning system supports interactive courses and importing existing courses in SCORM or LTI format; customers can connect their dataset with preferred BI tools. The maker labels the product GDPR compliant on its Automatic QA page. Pricing is not published, and prospective customers are directed to book a demo. The Auto QA page offers a 14-day free period with no credit check.
For and against
For
- Supports automatic, hybrid, and manual evaluations.
- Includes AI-assisted scoring and compliance reviews.
- Offers coaching, action plans, and 360° feedback.
- Imports interactions for real-time or post-call analysis.
- 14-day free period with no credit check.
Against
- Pricing is not published.
- The platform is web-based.
- Prospective customers are directed to book a demo.
The verdict
MyQM Auto QA brings evaluation, conversation insights, coaching, and learning features into a web platform for call centers. Pricing requires a demo request, while the Auto QA page offers a 14-day free period.
Who it suits
It suits contact center agents and supervisors looking for quality monitoring, compliance reviews, coaching, and customer experience insights. Teams can use it for both real-time and post-call interaction analysis.
Plans and prices
MyQM Auto QA
Pricing not published; book a demo
Read 8 Oct 2026 · myqm.io
On the record
- Automatic QA
- Its AI analyzes calls and automatically answers questions in evaluation grids created by the customer.myqm.io · read 8 Oct 2026
- Business intelligence
- The site says customers can connect their data set with their preferred BI tools.myqm.io · read 8 Oct 2026
- Buying process
- The pricing page directs prospective customers to book a demo and lists no plan prices.myqm.io · read 8 Oct 2026
- Coaching
- The platform supports personalized coaching, action plans, agent feedback, and learning journeys.myqm.io · read 8 Oct 2026
- Company location
- The site footer says MyQM is built in Belgium.myqm.io · read 7 Oct 2026
- Compliance
- MyQM says its AI can identify potential compliance issues and help contact centers take action.myqm.io · read 8 Oct 2026
- Conversation analytics
- Conversation Insights covers call reasons and emotion analytics, with views across hours, days, weeks, and months.myqm.io · read 8 Oct 2026
- Coverage
- The site describes evaluating or analyzing up to 100% of customer conversations.myqm.io · read 8 Oct 2026
- Evaluation modes
- Quality campaigns can use automatic, hybrid, or manual evaluation.myqm.io · read 8 Oct 2026
- Integrations
- MyQM says it can connect to platforms to import interactions for real-time or post-call analysis, but the page does not name specific integrations.myqm.io · read 8 Oct 2026
- Intended users
- MyQM presents the product for call centers and contact center agents, supervisors, and managers.myqm.io · read 8 Oct 2026
- Learning
- Its learning system supports creating interactive courses and importing existing courses in SCORM or LTI format.myqm.io · read 8 Oct 2026
- Pricing
- The pricing page describes the product but does not show plan names or prices.myqm.io · read 7 Oct 2026
- Product
- MyQM describes itself as an AI-powered quality monitoring and conversation insights platform for call centers.myqm.io · read 7 Oct 2026
- Purpose
- MyQM uses AI to analyze customer interactions for quality assurance and conversation insights.myqm.io · read 8 Oct 2026
- Security
- The site labels MyQM GDPR compliant but does not provide specific security controls on the pages reviewed.myqm.io · read 8 Oct 2026
- Support
- MyQM describes dedicated support for distributors, but the reviewed product pages do not specify customer support terms.myqm.io · read 8 Oct 2026
- Transcription
- The site lists speech-to-text, automated conversation summaries, and transcription vocabulary customization.myqm.io · read 8 Oct 2026
