On the recordRead 2 Oct 202615 facts
QUALICORE
Cape Town, South Africa
Plans and prices
Starter
160 ZARa month
Up to 10 users · 1 client · Basic features for small teams · 30-day data retention
Read 2 Oct 2026 · qualicore.co.za
Growth
460 ZARa month
11–50 agents · Unlimited evaluations · Advanced scorecards · Auto-escalation
Read 2 Oct 2026 · qualicore.co.za
Professional
899 ZARa month
51–200 agents · Everything in Growth · Multi-client support · SLA management
Read 2 Oct 2026 · qualicore.co.za
Enterprise
1,360 ZARa month
Custom pricing for large-scale operations · Unlimited users & clients · Advanced analytics & reporting · API access & integrations
Read 2 Oct 2026 · qualicore.co.za
On the record
- AI scoring
- AI scores calls against a company’s scorecard, and a human reviews and signs off before the evaluation is submitted.qualicore.co.za · read 2 Oct 2026
- API
- The listed REST API uses an OpenAPI 3.1 specification, OAuth2 client credentials, fine-grained scopes, and a stated limit of 60 requests per second per tenant.qualicore.co.za · read 2 Oct 2026
- Billing
- Paid plans are billed monthly per active agent, with automatic volume discounts and no annual contract, according to the pricing page.qualicore.co.za · read 2 Oct 2026
- Coaching
- Failed evaluations can automatically open structured coaching plans, with digital agent sign-off and branded PDF records.qualicore.co.za · read 2 Oct 2026
- Compliance
- The site says its audit records are aligned with POPIA, LRA, BCEA, and GDPR, and that it offers seven-year retention out of the box.qualicore.co.za · read 2 Oct 2026
- Integrations
- The site lists integrations including Zoho CRM, Genesys Cloud, Five9, Twilio Flex, Slack, Microsoft Teams, Zendesk, Zapier, and a REST API.qualicore.co.za · read 2 Oct 2026
- Live scoring
- Evaluators can score calls using weighted criteria, fatal-fail detection, and automatic escalation.qualicore.co.za · read 2 Oct 2026
- Maker
- QUALICORE is a product of ECONX GROUP (PTY) LTD, which the site describes as a Cape Town-based company founded in 2025.qualicore.co.za · read 2 Oct 2026
- Purpose
- QUALICORE provides quality assurance and coaching software for call centres and BPOs.qualicore.co.za · read 2 Oct 2026
- Scorecards
- The scorecard engine supports unlimited scorecards per company, weighted, numeric, and yes/no scoring, and fatal-fail or autofail rules.qualicore.co.za · read 2 Oct 2026
- Security and isolation
- The product describes separate client environments, role-based access, and isolated reporting in its multi-tenant platform.qualicore.co.za · read 2 Oct 2026
- Setup and support
- The features page says most teams are scoring within a working day and lists free scorecard migration and hands-on support during go-live.qualicore.co.za · read 2 Oct 2026
- Trial
- The pricing FAQ states that the 30-day trial includes full feature access and requires no credit card.qualicore.co.za · read 2 Oct 2026
