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On the recordRead 11 Oct 202619 facts
My Country Mobile Contact Center
Plans and prices
Contact Center Advanced
Priced on request
AI chat agent · AI live coach · real-time sentiment
Read 11 Oct 2026 · mycountrymobile.com
Contact Center Enterprise
Priced on request
Progressive dialer · contract pricing · no seat ceiling
Read 11 Oct 2026 · mycountrymobile.com
Contact Center Essentials
Priced on request
Core queueing and supervision tools · no AI
Read 11 Oct 2026 · mycountrymobile.com
Contact Center Premium
Priced on request
Everything in Advanced · more channels · custom data retention
Read 11 Oct 2026 · mycountrymobile.com
On the record
- Agent assistance
- The AI Receptionist can provide agents with live scripts and next-best-action prompts based on sentiment, intent, and policy.mycountrymobile.com · read 11 Oct 2026
- Analytics
- Real-time analytics provide queue, agent, and campaign wallboards that refresh by the second.mycountrymobile.com · read 11 Oct 2026
- Channels
- Supported channels are voice, SMS, MMS, web chat, Instagram, Facebook, Telegram, WhatsApp, and Twitter/X.mycountrymobile.com · read 11 Oct 2026
- Company
- My Country Mobile describes itself as an AI-first cloud communications platform combining business phone and AI contact center products.mycountrymobile.com · read 11 Oct 2026
- Dialers
- Power and predictive dialers are included at the contact center tier, while progressive dialing is available on Enterprise.mycountrymobile.com · read 11 Oct 2026
- Digital channel scope
- omnichannelmycountrymobile.com · read 23 Sep 2026
- Inbound calling
- Yesmycountrymobile.com · read 23 Sep 2026
- Integrations
- The maker’s pricing page lists CRM, Microsoft Teams, and Zapier integrations, plus API and webhooks on its Pro plan.mycountrymobile.com · read 11 Oct 2026
- Intended users
- The maker describes the platform as suited to sales teams, support desks, startups, growing teams, and large contact centers.mycountrymobile.com · read 11 Oct 2026
- IVR builder
- Yesmycountrymobile.com · read 23 Sep 2026
- Outbound dialer
- Yesmycountrymobile.com · read 23 Sep 2026
- Purpose
- My Country Mobile Contact Center combines omnichannel customer conversations, dialers, AI agent assistance, and sentiment routing in one contact center.mycountrymobile.com · read 11 Oct 2026
- Routing
- A shared skills engine routes conversations across channels using the same agent pool.mycountrymobile.com · read 11 Oct 2026
- Security
- The security page lists SOC 2 Type II, PCI-DSS, ISO 27001, TLS 1.3 in transit, and AES-256 at rest.mycountrymobile.com · read 11 Oct 2026
- Supervision
- Supervisors can silently monitor calls, whisper coach agents, and barge into conversations, with actions audit-logged.mycountrymobile.com · read 11 Oct 2026
- Support
- The maker says every plan includes 24/7 support and 99.999% uptime.mycountrymobile.com · read 11 Oct 2026
- Trial
- The pricing page offers a 14-day free trial without requiring payment details and says the account becomes read-only after the trial unless converted to a plan.mycountrymobile.com · read 11 Oct 2026
- US compliance
- The contact center page says STIR/SHAKEN, robocall mitigation, and 10DLC registration are handled, with government fees passed through at cost.mycountrymobile.com · read 11 Oct 2026
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