- Home
- Utility Billing Software
- Muni-Link
Muni-Link
Central Pennsylvania, United States
What it is
Muni-Link is a cloud-based utility billing and customer information system for municipalities and utility providers. It combines account management, billing, payments, service orders, rate management, meter-data import, and customer communications. A guided single-page billing workflow handles readings, estimates, reports, calculations, and printing, while flagging irregular usage for review before bills are finalized. Through the customer portal, people can view bills and usage, make payments, enroll in autopay and e-billing, and manage multiple accounts. Payment choices include Venmo, Google Pay, PayPal, credit cards, autopay, and text-to-pay through Invoice Cloud. Muni-Link connects with GIS, accounting, meter-reading, and asset-management systems; named accounting connections include QuickBooks, Sage Intacct, and NetSuite. Listed payment providers include Invoice Cloud, Paystar, Global Payments, and Autoagent, and utilities using another provider need to transition to an integrated partner. Hosting is on Amazon Web Services, with backups, updates, multi-factor authentication, and role-based permissions. Pricing is available on request. Unlimited support is included during Eastern Time business hours.
For and against
For
- Guided billing workflow flags irregular usage
- Customer portal supports multiple accounts
- Several payment methods are available
- Named accounting integrations include QuickBooks
- Unlimited support is included
Against
- Pricing is not published
- Other payment providers require transition
- Complete integration list requires contacting the team
- After-hours help uses an answering service
The verdict
Muni-Link covers utility billing, customer self-service, payments, and related system connections in one web platform. Prospective customers must request pricing and confirm integration needs, especially when using a payment provider outside the listed partners.
Who it suits
Muni-Link suits water, sewer, stormwater, refuse, and other municipal utilities, as well as municipal and regional governments. It fits providers needing billing, payments, customer accounts, and utility-system connections.
Plans and prices
Muni-Link utility billing subscription
Price not published; request a demo
Read 4 Oct 2026 · muni-link.com
On the record
- Billing workflow
- A guided, single-page workflow covers readings, estimates, reports, calculations, and printing, and flags irregular usage for review before bills are finalized.muni-link.com · read 4 Oct 2026
- Business system integrations
- Muni-Link connects with GIS, accounting, meter reading, and asset management systems; QuickBooks, Sage Intacct, and NetSuite are named accounting integrations.muni-link.com · read 4 Oct 2026
- Company ownership and headquarters
- Muni-Link says it is owned by Neptune Technology Group and headquartered in central Pennsylvania.muni-link.com · read 4 Oct 2026
- Core functions
- The platform brings account management, billing, payments, service orders, and customer communications into one system.muni-link.com · read 4 Oct 2026
- Customer portal
- Customers can use the online portal to view bills, make payments, review usage, enroll in autopay and e-billing, and manage multiple accounts.muni-link.com · read 4 Oct 2026
- Integration list limit
- The maker says to contact its team or request a demo for a complete current list of integration partners and capabilities.muni-link.com · read 4 Oct 2026
- Payment integrations
- The maker lists Invoice Cloud, Paystar, Global Payments, and Autoagent as payment providers; utilities using a different provider need to transition to an integrated partner.muni-link.com · read 4 Oct 2026
- Payment options
- Payment methods include Venmo, Google Pay, PayPal, credit cards, autopay, and text-to-pay through Invoice Cloud integration.muni-link.com · read 4 Oct 2026
- Purpose
- Muni-Link is a cloud-based utility billing platform and customer information system for municipalities and utility providers.muni-link.com · read 4 Oct 2026
- Security
- The platform is hosted on Amazon Web Services and uses automatic backups, software updates, multi-factor authentication, and role-based permissions; the page does not name specific certifications.muni-link.com · read 4 Oct 2026
- Support
- Unlimited support is included with the subscription at no extra cost and is available by phone, chat, or email during Eastern Time business hours.muni-link.com · read 4 Oct 2026
- Support hours
- The support page lists availability as 9am–5pm EST and says an after-hours answering service handles urgent issues.muni-link.com · read 4 Oct 2026
- Who it serves
- Muni-Link identifies water, sewer, and stormwater utilities, trash and garbage authorities, municipal and regional governments, and flat-rate service providers as customers it serves.muni-link.com · read 4 Oct 2026
