MessageSolution Enterprise Email Archive

MessageSolution Enterprise Email Archive is an email archiving and eDiscovery platform for compliance, litigation support, and storage management. It supports systems including Microsoft Exchange, Exchange Online, IBM Lotus Domino, Google Mail, Novell GroupWise, and Linux/UNIX email servers. For compliance archiving, it can capture inbound and outbound messages from an existing journal mailbox before users can delete them. A built-in full-text search engine and database support archive searches, and the product page says no SQL server is required. Litigation tools include legal holds, classification, tagging, annotation, message pathway analysis, and authenticity verification. The vendor says compression and single instance storage reduce email storage volumes by an average of more than 75%. Deployment options include cloud, on-premise, and hybrid arrangements, including installation behind a customer’s firewall. Archive access is listed through a browser, Outlook, Lotus Notes, OWA or DWA, and offline access; Mac and iOS access are also listed. Pricing is on request, with a maintenance minimum of $600 per year.

MessageSolution combines journal capture, archive search, litigation tools, and policy controls for organizations with retention needs. Buyers should account for implementation requirements and the maintenance and support terms.

This platform is aimed at enterprise and SME/SMB organizations handling email retention, compliance, or litigation support. It may suit teams that need journal capture, eDiscovery tools, and configurable retention policies.

MessageSolution Enterprise Email Archive is a compliance-focused system for capturing, retaining, searching, and managing business email. It suits organizations with litigation or retention duties that need control over archived messages and use one of its supported mail systems. Its strongest case is governed, journal-based archiving; custom pricing and possible engineering work call for careful planning.

Overview

The platform captures inbound and outbound messages through an existing journal mailbox in real time, before users can delete them. That gives compliance teams a central archive independent of employees’ mailbox habits. Cloud, on-premise, and hybrid deployment options offer room to match different infrastructure requirements, including installation on a server behind the organization’s firewall.

Support covers Microsoft Exchange and Exchange Online, IBM Lotus Domino, Google Mail, Novell GroupWise, and Linux/UNIX email servers. That breadth is useful for organizations with established or mixed mail environments, but modified or nonstandard setups may need customization that can take weeks or months and incur engineering fees.

Key features

• Search and export: A built-in full-text search engine and database avoid requiring SQL Server. EML and native-format exports support retrieval and production of messages for internal review or legal processes.
• Litigation tools: eDiscovery, legal hold, classification, tagging, annotation, message pathway analysis, and authenticity verification provide a substantial set of tools for investigating and organizing archived email.
• Retention and oversight: Administrators can set retention, filtering, storage, and stubbing policies, then review reports covering searches, archive access, and archiving activity. These controls help teams govern both records and access to them.
• Access and security: The Enterprise Suite supports access through a browser, Outlook, Lotus Notes, OWA or DWA, and offline access; the edition chart also includes Mac and iOS archive access. Role-based controls, administrator-managed permissions, and tamper-proof binary storage are designed to limit misuse and accidental deletion, with back-end storage hidden from non-administrators.
• Storage reduction: MessageSolution says compression and single instance storage reduce email storage volumes by an average of more than 75%. That claim may matter to organizations managing large archives, though the actual result will depend on their email environment.

Pricing

The Express, Suite, and Upgrade editions use custom pricing based on organization size. Maintenance costs at least $600 per year. Support is free for two months after purchase without a maintenance plan; after that, the basic support package costs $200 and includes three technical support emails and one 30-minute phone session.

The editions are positioned for enterprise and SME/SMB customers, but the available plan details do not distinguish their feature sets. Buyers should request a quote that clarifies edition capabilities, maintenance, and support coverage before choosing. The minimum maintenance cost and limited basic support package make ongoing terms especially important for organizations that expect regular technical assistance.

Platforms

Listed platforms are iOS, Linux, macOS, self-hosted, web, and Windows. Archive access options vary by edition, with Outlook, Lotus Notes, webmail clients, offline access, Mac, and iOS access described for the Enterprise Suite or edition chart.

Who it's for

This is a strong fit for enterprises and SMBs that need defensible retention, legal holds, and eDiscovery across a supported email system, particularly when administrator policy and audit reporting matter. Integrators, resellers, and hosting partners are also identified as customers or partners. Organizations seeking a quick deployment for an unusual mail setup, or a low-cost archive with clear, simple pricing, should consider other options.

Pros and cons

• Pro: Real-time journal capture preserves inbound and outbound email before users can delete it, supporting centralized compliance retention.
• Pro: Legal hold and a broad set of eDiscovery tools support litigation workflows beyond basic search and storage.
• Pro: Multiple deployment models and support for several established mail systems give organizations options for fitting the archive to existing infrastructure.
• Con: Custom pricing requires a quote, while maintenance starts at $600 per year, so buyers cannot readily estimate full ongoing cost from the plan alone.
• Con: Nonstandard or modified mail environments may need weeks or months of customization and engineering fees, making the product less suitable for urgent deployments.
• Con: The post-purchase basic support package is limited to three technical emails and one 30-minute phone session for $200.

Alternatives

Jatheon Cloud is a paid alternative with per-user monthly pricing billed annually, unlimited storage, and no egress fees at exit; consider it when those storage and exit terms are a priority. ArcTitan offers a pay-as-you-go live-user subscription, with unlimited users and storage stated and a quote required; it may suit buyers who prefer that subscription model. Google Drive has a free plan with up to 15 GB of account storage for general file storage needs.

Proofpoint Email DLP and Encryption, OpenText Retain Unified Archiving, AnyMeeting, NinjaOne, and Proofpoint Enterprise Archive are other listed options.

Browse more options in Email Archiving Software.

Verdict

Choose MessageSolution Enterprise Email Archive if your organization needs journal-based capture, configurable retention, and litigation tools across a supported email system. Its combination of policy controls and eDiscovery is the main reason to shortlist it. Look elsewhere if you need predictable upfront costs, fast adaptation to a nonstandard mail environment, or more extensive basic support without added planning.