Mako
What it is
Mako combines member-retention review and CRM tools for fitness studios, including Pilates, yoga, barre, and HIIT businesses. Its Pulse workflow compares recent visits and rebooking activity with a member’s usual pattern, then lets staff assign an internal follow-up. Studios can use Mako records or import compatible attendance data from CSV or Excel exports. The CRM covers customer records, bookings, classes, memberships, invoices, payments, staff, and reporting. Clients can book online, and the calendar shows services, staff availability, and reminders. Mako describes Stripe payment processing and two-way Google Calendar sync; QuickBooks Online is marked in progress. Where enabled, customers can pay by credit card, debit card, or ACH bank transfer through Stripe. Pulse is free with an account, while CRM is paid separately. Listed introductory CRM offers include $99 a month for the first six months, then $159 a month, or $89 a year, billed as 1,068 USD upfront for the first year and then 1,548 USD per year. Both offers are for the first location, plus applicable tax. Each CRM location includes 1,500 outbound US SMS segments per monthly usage cycle; sending pauses when that allowance is reached.
For and against
For
- Pulse compares visits and rebooking with usual patterns.
- Compatible CSV and Excel attendance exports can be imported.
- CRM includes bookings, memberships, payments, and reporting.
- Stripe payments and two-way Google Calendar sync are described.
Against
- CRM is paid separately from the free Pulse plan.
- Each location has 1,500 outbound US SMS segments per cycle.
- Sending pauses when the SMS allowance is reached.
- QuickBooks Online is marked in progress.
The verdict
Mako brings attendance review and studio CRM features together, with online booking and specified payment and calendar integrations. Studios should note that CRM is separate from free Pulse and that SMS sending stops at the listed allowance.
Who it suits
Mako may suit fitness studios that want attendance-based retention follow-up alongside CRM tools for classes, memberships, bookings, and payments. Its workflows cover Pilates, yoga, barre, and HIIT studios.
Plans and prices
Mako Pulse
Attendance review · retention signals · internal follow-up tasks · Mako CRM is paid separately
Read 8 Oct 2026 · makocrm.so
Mako CRM — annual, Back to School introductory offer
All available CRM features · unlimited staff · 1 location · 1,500 outbound US SMS segments per monthly usage cycle
Read 8 Oct 2026 · makocrm.so
Mako CRM — monthly, Back to School introductory offer
All available CRM features · unlimited staff · 1 location · 1,500 outbound US SMS segments per monthly usage cycle
Read 8 Oct 2026 · makocrm.so
On the record
- Attendance review
- Pulse compares recent visits and rebooking with a member’s usual pattern and lets staff assign an internal follow-up.makocrm.so · read 8 Oct 2026
- Bookings
- Clients can book online, while services, staff availability and reminders appear on the calendar.makocrm.so · read 8 Oct 2026
- CRM features
- Mako CRM covers customer records, bookings, classes, memberships, invoices, payments, staff and reporting.makocrm.so · read 8 Oct 2026
- Data deletion
- The privacy policy says account data enters a 30-day recovery period after deletion and is permanently deleted after that period.makocrm.so · read 8 Oct 2026
- Data handling
- The privacy policy says Stripe handles payment processing and Mako does not directly store credit card numbers or bank account details.makocrm.so · read 8 Oct 2026
- Data security
- The privacy policy lists TLS/HTTPS encryption in transit, organization-level row security, role-based access controls, verified authentication and API rate limiting.makocrm.so · read 8 Oct 2026
- Free demo
- The guided CRM demo requires a valid work email and says no credit card is required.makocrm.so · read 8 Oct 2026
- Import
- Studios can use Mako records or import compatible CSV or Excel attendance exports into the workflow.makocrm.so · read 8 Oct 2026
- Integrations
- The integrations page describes Stripe payment processing and two-way Google Calendar sync; QuickBooks Online is marked in progress there.makocrm.so · read 8 Oct 2026
- Messaging limit
- Each CRM location includes 1,500 outbound US SMS segments per monthly usage cycle, and sending pauses when that allowance is reached.makocrm.so · read 8 Oct 2026
- Payments
- The integrations page says customers can pay by credit card, debit card and ACH bank transfer where enabled, with payments processed through Stripe.makocrm.so · read 8 Oct 2026
- Product
- Mako combines member retention review and CRM tools for fitness studios, including Pilates, yoga, barre and HIIT studios.makocrm.so · read 8 Oct 2026
- Support
- The terms and privacy policy direct support and data-practice questions to [email protected].makocrm.so · read 8 Oct 2026
