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loTouch
What it is
loTouch is an AI operations platform for mobile and field service businesses, combining scheduling, dispatch, messaging, billing, payroll, and hiring. It assigns jobs according to provider qualifications, service area, availability, and business rules, then uses drive-time calculations and live GPS to support routing and same-day changes. Businesses can create search-optimized landing pages by region and service with real-time availability and booking. Automatic email, SMS, and push messages cover confirmations, reminders, reschedules, and receipts. Branded provider and customer apps support routes, job details, proof capture, booking, messaging, and payments. A delivered job record can feed an invoice, a payment, and a provider payroll line; invoices, payments, and payroll records sync to QuickBooks. The AI can flag churn risk, suggest repeat-booking offers, identify underserved areas, generate landing pages, and screen applicants through a built-in ATS. Plans start at C$400 a month for 1–10 field providers, with a 3,500 one-time implementation charge. Listed team tiers cover up to 60 field providers; larger teams are directed to request a custom scope.
For and against
For
- Matches jobs to providers using business rules.
- Uses live GPS for routing and same-day reassignments.
- Branded apps support routes, proof capture, and payments.
- Job records can feed invoices and payroll.
- Financial records sync to QuickBooks.
Against
- Plans include one-time implementation charges.
- Listed tiers cover up to 60 field providers.
- Card payments also incur standard processor rates.
The verdict
loTouch connects field operations from job assignment through customer billing and provider payroll. Its listed plans have implementation charges and tier limits, so larger teams need a custom scope.
Who it suits
loTouch suits mobile and field service businesses that need scheduling, dispatch, customer communications, billing, payroll, and hiring in one platform. The listed plans cover teams of up to 60 field providers.
Plans and prices
Small team (1–10 field providers)
1–10 field providers · $40/provider/mo · office and manager seats free · end customers free and unlimited
Read 8 Oct 2026 · lotouch.ca
Growing operation (11–25 field providers)
11–25 field providers · $40/provider/mo · office and manager seats free · end customers free and unlimited
Read 8 Oct 2026 · lotouch.ca
Multi-region (26–60 field providers)
26–60 field providers · $40/provider/mo · office and manager seats free · end customers free and unlimited
Read 8 Oct 2026 · lotouch.ca
On the record
- AI intelligence
- The AI can flag churn risk, suggest repeat-booking offers, identify underserved areas and generate landing pages, and screen applicants through a built-in ATS.lotouch.ca · read 8 Oct 2026
- Billing and payroll
- A delivered job record can drive the customer invoice, card-on-file or tap payment, and provider payroll line.lotouch.ca · read 8 Oct 2026
- Branded apps
- The platform includes branded provider and customer mobile apps for routes, job details, proof capture, booking, messaging and payments.lotouch.ca · read 8 Oct 2026
- Customer acquisition
- It generates search-optimized landing pages for each region and service, with real-time availability and booking.lotouch.ca · read 8 Oct 2026
- Customer communication
- It sends automatic email, SMS or push messages for booking confirmations, reminders, reschedules and receipts.lotouch.ca · read 8 Oct 2026
- Data export
- Customer, schedule, visit-history and financial records are exportable during the engagement and at its end.lotouch.ca · read 8 Oct 2026
- Data residency and encryption
- loTouch says it runs on Microsoft Azure in Canadian regions, stores operator and customer records in Canada, and encrypts data in transit and at rest.lotouch.ca · read 8 Oct 2026
- Integration
- Invoices, payments and payroll records sync to QuickBooks.lotouch.ca · read 8 Oct 2026
- Limits
- The listed team tiers cover up to 60 field providers, and the pricing page directs larger teams to request a custom scope.lotouch.ca · read 8 Oct 2026
- Payment security
- Card numbers are handled by the payment processor and are not stored on loTouch; loTouch retains tokens and transaction records.lotouch.ca · read 8 Oct 2026
- Privacy posture
- The company says it aligns its practices with PIPEDA principles and explicitly says it does not claim certifications it does not hold.lotouch.ca · read 8 Oct 2026
- Product
- loTouch is an AI operations platform for mobile and field service businesses that runs scheduling, dispatch, messaging, billing, payroll and hiring.lotouch.ca · read 8 Oct 2026
- Route optimization
- It calculates real drive time between jobs and uses live GPS to support routing and same-day reassignments.lotouch.ca · read 8 Oct 2026
- Scheduling and dispatch
- The system matches jobs to providers using qualifications, service area, availability and business rules.lotouch.ca · read 8 Oct 2026
- Support
- The pricing page says a human reads quote requests and replies within one business day.lotouch.ca · read 8 Oct 2026
