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On the recordRead 12 Oct 202616 facts
LibraryH3lp
LibraryH3lp · Beech Mountain, North Carolina, United States · founded 2008
Plans and prices
Core
$280a year
Unlimited Chat, Sharing, Email, FAQ
Read 12 Oct 2026 · libraryh3lp.com
Core Plus One
$490a year
Unlimited Core + Tickets
Read 12 Oct 2026 · libraryh3lp.com
Tickets Solo
$280a year
Unlimited Tickets only
Read 12 Oct 2026 · libraryh3lp.com
Texting Add-on
$4one-time
Requires Core-backed annual subscription; available in US and Canada; prepaid text packages roll over year to year
Read 12 Oct 2026 · libraryh3lp.com
Single Sign-on Add-on
$99one-time
SAML-based SSO; compatible with Shibboleth and most Active Directory implementations supporting SAML
Read 12 Oct 2026 · libraryh3lp.com
On the record
- API
- The maker documents REST endpoints for account metadata and XMPP for chat, and lists a Python SDK for its REST API.dev.libraryh3lp.com · read 12 Oct 2026
- Backup staffing
- Optional backup coverage is provided and invoiced separately by partner Chatstaff, with schedules ranging from selected hours to 24/7/365.libraryh3lp.com · read 12 Oct 2026
- Chat
- Chat can be embedded in web pages and supports accessible interfaces, proactive invitations, guest entry forms, file sharing, and email transcripts.libraryh3lp.com · read 12 Oct 2026
- Company and founding
- LibraryH3lp first appeared in 2008 and is made by Nub Games, Inc., described as a small software company headed by Eric Sessoms.libraryh3lp.com · read 12 Oct 2026
- Encryption
- Optional end-to-end chat encryption is listed as a feature.libraryh3lp.com · read 12 Oct 2026
- FAQ
- FAQ knowledge bases can be public or private, embedded in web pages, and populated by importing an existing knowledge base.libraryh3lp.com · read 12 Oct 2026
- Integrations
- The product says it works with CMSs including WordPress, Drupal, and LibGuides; LMSs including Blackboard, Moodle, and Sakai; and services including EBSCO, Summon, and ProQuest.libraryh3lp.com · read 12 Oct 2026
- Privacy controls
- Chat users need not provide personally identifying information, transcript storage is disabled by default, and customers can control long-term IP address storage.libraryh3lp.com · read 12 Oct 2026
- Product
- LibraryH3lp provides real-time customer chat, tickets, FAQ knowledge bases, email, and optional texting for libraries, educators, and nonprofits.libraryh3lp.com · read 12 Oct 2026
- Screensharing
- The browser-based sharing tools support live screensharing, annotated snapshots, and silent screencasts without special downloads, plugins, or extensions.libraryh3lp.com · read 12 Oct 2026
- Support
- The maker lists support by email at [email protected] and by phone at 877-844-5371 for US/Canada and 919-627-8223.libraryh3lp.com · read 12 Oct 2026
- Target users
- The maker says the service is used by libraries, nonprofits, and educators, and describes scaling from single libraries to collaborations and consortia.libraryh3lp.com · read 12 Oct 2026
- Tickets
- Tickets can be created from web forms, incoming email, or the ticket interface, then assigned, tagged, routed through queues, and updated with internal notes.libraryh3lp.com · read 12 Oct 2026
