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On the recordRead 9 Oct 202618 facts
Kratya Flute
Gurugram, India
On the record
- Company
- Kratya AI Technologies Pvt Ltd lists Gurugram, India as its location; its About page does not state a founding year.kratya.ai · read 9 Oct 2026
- Company history
- Kratya says its founders had 15 years of customer-experience operating experience and that the company formed after the technology to score every conversation in real time became available by 2024.kratya.ai · read 4 Oct 2026
- Compliance
- Kratya describes its service as DPDP-aligned and TRAI 160-series ready, with SOC 2 Type II in progress.kratya.ai · read 9 Oct 2026
- Concurrent speech
- Flute can talk and listen at the same time.kratya.ai · read 9 Oct 2026
- Connected data
- Connected commerce data is fetched live per request and is not copied into a separate Kratya data warehouse.kratya.ai · read 9 Oct 2026
- Credential security
- Credentials for connected platforms are encrypted with AES-256-GCM and revoked when the connection is disconnected or an uninstall or redaction webhook is received.kratya.ai · read 9 Oct 2026
- CRM and policy checks
- Kratya says answers are checked against the customer’s CRM and policies before they count.kratya.ai · read 9 Oct 2026
- Human handoff
- Kratya says voice and chat agents pass difficult calls to a person in under two seconds.kratya.ai · read 9 Oct 2026
- Indian speech
- Flute handles Indian accents, code-switching, interruptions, and real Indian speech.kratya.ai · read 9 Oct 2026
- Integration
- The privacy policy describes tenant-authorized connections to commerce or CRM platforms such as Shopify, limited to scopes the tenant grants.kratya.ai · read 9 Oct 2026
- Integrations
- Kratya’s privacy policy describes tenant-authorized connections to platforms such as Shopify and says access is limited to scopes the tenant grants.kratya.ai · read 4 Oct 2026
- Intended customers
- Kratya lists D2C and e-commerce, BFSI and lending, gig and quick commerce, travel and mobility, insurance, and healthcare as target sectors.kratya.ai · read 9 Oct 2026
- Product
- Flute is Kratya’s voice platform for AI agents.kratya.ai · read 9 Oct 2026
- Quality scoring
- Kratya says every conversation is scored and those scores inform coaching and improvements to AI.kratya.ai · read 9 Oct 2026
- Sales and support
- Kratya invites prospects to book a demo and says founder Sai personally reads requests and usually replies within a day.kratya.ai · read 4 Oct 2026
- Support
- Kratya invites prospects to book a demo and says founder Sai reads requests and usually replies within a day.kratya.ai · read 9 Oct 2026
- Use cases
- Flute is tuned for live sales and collections campaigns.kratya.ai · read 9 Oct 2026
