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On the recordRead 11 Oct 202619 facts
Intermedia Contact Center
Plans and prices
Contact Center Elite
Priced on request
Pro features plus SMS, web chat, WhatsApp, and email · workforce management · AI features · concurrent licensing
Read 11 Oct 2026 · intermedia.com
Contact Center Pro
Priced on request
Voice-focused features · standalone or integrated with Unite · desktop and web applications · concurrent licensing
Read 11 Oct 2026 · intermedia.com
On the record
- Additional integrations
- The integration marketplace lists Contact Center integrations including Activix, Acumatica, Adyen, ConnectWise, and Microsoft Teams.intermedia.com · read 11 Oct 2026
- AI
- The product offers AI transcripts, summaries, sentiment analysis, knowledge assistance, and agent assistance; some evaluator features are sold as an add-on.intermedia.com · read 11 Oct 2026
- Analytics
- Both plans include real-time monitoring, queue and agent dashboards, wallboards, and historical reports.intermedia.com · read 11 Oct 2026
- Audience
- Intermedia says Contact Center is designed for SMBs and mid-market teams and can start with as few agents as needed.intermedia.com · read 11 Oct 2026
- Channels
- Elite includes SMS, web chat, WhatsApp, and email queues alongside voice capabilities.intermedia.com · read 11 Oct 2026
- Company
- Intermedia says it was founded in 1993 and is headquartered in Sunnyvale, California.intermedia.com · read 11 Oct 2026
- Deployment
- Contact Center can run standalone, integrate with Unite, or work over an existing UCaaS or on-premises phone system.intermedia.com · read 11 Oct 2026
- Digital channel scope
- omnichannelintermedia.com · read 23 Sep 2026
- Inbound calling
- Yesintermedia.com · read 23 Sep 2026
- Integrations
- The pricing page lists Microsoft Teams, Salesforce, and Zendesk integrations for both plans.intermedia.com · read 11 Oct 2026
- IVR builder
- Yesintermedia.com · read 23 Sep 2026
- Licensing
- The product uses concurrent licensing, charging for the maximum number of agents logged in at the same time.intermedia.com · read 11 Oct 2026
- Outbound dialer
- Yesintermedia.com · read 23 Sep 2026
- Purpose
- The cloud contact center routes incoming calls, chats, emails, and text messages to employees.intermedia.com · read 11 Oct 2026
- Routing
- The plans include automatic call distribution, customizable IVR, and routing by skill, geography, dialed number, or preferred agent.intermedia.com · read 11 Oct 2026
- Security
- Intermedia describes Triple Shield Security as including multi-factor authentication, blocking and geofencing, encrypted communications, and monitored datacenters.intermedia.com · read 11 Oct 2026
- Support
- Intermedia advertises technical support 24 hours a day, 365 days a year, and its support center offers knowledge resources, AI, live chat, and support tickets.intermedia.com · read 11 Oct 2026
- Workforce management
- Yesintermedia.com · read 23 Sep 2026
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