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On the recordRead 11 Oct 202613 facts
InsightSofa
Roudnice nad Labem, Czech Republic
Plans and prices
Tailored CX solution
Priced on request
Pricing depends on the solution needed
Read 11 Oct 2026 · insightsofa.com
On the record
- Analytics
- The platform analyzes historical data to predict how customer experience may evolve.insightsofa.com · read 11 Oct 2026
- Automated workflows
- The platform can analyze feedback, detect defined opportunities, and assign them to the appropriate person in the organization.insightsofa.com · read 11 Oct 2026
- Employee experience
- The maker describes lifecycle surveys that run automatically through integration with an HR system.insightsofa.com · read 11 Oct 2026
- Feedback channels
- The maker lists email, SMS, WhatsApp, voice surveys, feedback kiosks, website widgets, and in-app surveys as feedback channels.insightsofa.com · read 11 Oct 2026
- Implementation
- The maker says implementation typically takes a few weeks, depending on the customer journey and integration complexity.insightsofa.com · read 11 Oct 2026
- Integrations
- The maker says it can prepare integrations with customer systems using API, CSV, sFTP, and other methods.insightsofa.com · read 11 Oct 2026
- Metrics
- InsightSofa supports NPS, CSAT, CES, custom surveys, OES, and ISI.insightsofa.com · read 11 Oct 2026
- Product
- InsightSofa is a customer experience management platform that collects feedback across customer touchpoints and combines CX metrics with AI-driven insights.insightsofa.com · read 11 Oct 2026
- Security and GDPR
- The maker says data is stored securely and the platform is fully GDPR-compliant, with support for anonymous and identified feedback.insightsofa.com · read 11 Oct 2026
- Support
- The maker lists support by email at [email protected] and by phone at +420 737 367 755.insightsofa.com · read 11 Oct 2026
- Terminal options
- Feedback terminals are offered for outright purchase or rental; rental includes hardware, license, and support, while purchase includes a monthly license fee.insightsofa.com · read 11 Oct 2026
- Use case
- The product experience offering is for teams validating customer problems, features, and product changes with feedback data.insightsofa.com · read 11 Oct 2026
