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On the recordRead 12 Oct 202616 facts
IHA Telephony Cloud Contact Center
Plans and prices
Retail plan (starting at)
₹999a month
Per-user pricing · all calling features included · mobile and desktop apps
Read 12 Oct 2026 · thetelephony.co
On the record
- Agent and supervisor tools
- The platform includes a mini CRM, ticketing, skill-based routing, real-time analytics, searchable call recordings, and live call monitoring.thetelephony.co · read 12 Oct 2026
- API access
- The enterprise offering lists open REST APIs and webhooks for integrations.thetelephony.co · read 12 Oct 2026
- Capacity
- The contact-center page states that the platform scales to 2,500+ seats and shows a single-tenant ceiling of 2,470+ agent seats.thetelephony.co · read 12 Oct 2026
- Data location
- The India product page states that the service is hosted in India and that data residency is in-country.thetelephony.co · read 12 Oct 2026
- Deployment
- It is available as a cloud or on-premise deployment.thetelephony.co · read 12 Oct 2026
- Dialers and IVR
- It offers predictive, progressive and preview dialers, answering-machine detection, and IVR in 12 languages.thetelephony.co · read 12 Oct 2026
- Digital channel scope
- omnichannelthetelephony.co · read 23 Sep 2026
- Inbound calling
- Yesthetelephony.co · read 23 Sep 2026
- Integrations
- Listed integrations include Zoho, LeadSquared, Salesforce, Freshdesk, HubSpot and Bitrix24.thetelephony.co · read 12 Oct 2026
- Intended customers
- The page names healthcare, EdTech, BPOs, banking and NBFCs, real estate, and insurance among its target industries.thetelephony.co · read 12 Oct 2026
- IVR builder
- Yesthetelephony.co · read 23 Sep 2026
- Outbound dialer
- Yesthetelephony.co · read 23 Sep 2026
- Security and access
- The enterprise offering describes SAML single sign-on, role-based access, encrypted recordings and audit trails aligned with DPDP.thetelephony.co · read 12 Oct 2026
- Support
- The company advertises 24×7 support and an India-based NOC for the contact center.thetelephony.co · read 12 Oct 2026
- Telecom licence
- IHA Telephony Private Limited states that it holds a DoT Unified Licence for Virtual Network Operators, Access Service Category B.thetelephony.co · read 12 Oct 2026
- What it does
- The contact center combines voice, WhatsApp, email and live chat in a single agent console.thetelephony.co · read 12 Oct 2026
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