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On the recordRead 9 Oct 202614 facts
HelpMaster
Canberra, Australia
Plans and prices
Small team
A$25a month
For 3 or less licenses · named licenses
Read 9 Oct 2026 · helpmasterpro.com
Named License
A$54a month
For over 3 licenses · named licenses
Read 9 Oct 2026 · helpmasterpro.com
Concurrent License
A$98a month
Shared licenses · flexible licensing
Read 9 Oct 2026 · helpmasterpro.com
On the record
- API
- The HelpMaster Web API provides authorized programmatic access to HelpMaster entities and data structures.docs.helpmasterpro.com · read 9 Oct 2026
- Client access
- External clients using the web portal do not consume a license.helpmasterpro.com · read 9 Oct 2026
- Desktop and web
- The product offers a Windows client and a web portal for client and staff access.helpmasterpro.com · read 9 Oct 2026
- Hosting and data
- HelpMaster is hosted and managed by the customer on their own infrastructure, with data under their control.helpmasterpro.com · read 9 Oct 2026
- Integrations
- The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations.helpmasterpro.com · read 9 Oct 2026
- Knowledge base
- Teams can publish searchable knowledge base articles to support self-service and faster issue resolution.helpmasterpro.com · read 9 Oct 2026
- Pricing limits
- The listed prices are for on-premise subscriptions; yearly or six-monthly payments are available, and training and consulting are priced separately.helpmasterpro.com · read 9 Oct 2026
- Security controls
- The product supports client and site viewing permissions and service catalog partitioning for security and access control.helpmasterpro.com · read 9 Oct 2026
- Support
- Pricing includes full technical support, and the maker says its team can help with installation, configuration, and troubleshooting.helpmasterpro.com · read 9 Oct 2026
- Ticketing and workflows
- It supports ticket tracking, email-to-ticket conversion, workflow automation, and a client self-service request catalog.helpmasterpro.com · read 9 Oct 2026
- Trial
- A fully functional trial download is available, with no trial duration stated on the page.helpmasterpro.com · read 9 Oct 2026
- Use cases
- The maker describes use in IT helpdesks, service desks, facilities management, education, aged care, and general business.helpmasterpro.com · read 9 Oct 2026
- What it does
- HelpMaster is an on-premise service management product for logging, tracking, and managing customer support issues.helpmasterpro.com · read 9 Oct 2026
