On the recordRead 11 Oct 202617 facts
Help.center
Plans and prices
Business
$19a month
500 answers/mo; AI usage after the limit is charged at $0.01 per answer
Read 11 Oct 2026 · help.center
Unlimited
$99a month
2500 answers/mo; AI usage after the limit is charged at $0.01 per answer; fixed, no per-agent charges
Read 11 Oct 2026 · help.center
Free
Priced on request
50 answers/mo
Read 11 Oct 2026 · help.center
On the record
- Agent skill
- The Help.center Agent Skill lets AI coding assistants create, update, and publish help articles using an API key, and lists compatibility with Claude Code, Codex, and Agent Skills tools.help.center · read 11 Oct 2026
- AI chat
- The chatbot finds relevant help articles, summarizes them into an answer, and can hand unanswered questions to email support.help.center · read 11 Oct 2026
- AI knowledge sources
- The AI learns from help articles, custom FAQ pairs, and connected websites.help.center · read 11 Oct 2026
- Publishing audience
- publichelp.center · read 20 Sep 2026
- Company
- Help.center appears in micro.company’s portfolio as a product for providing customer support using AI.micro.company · read 11 Oct 2026
- Content analytics
- Yeshelp.center · read 20 Sep 2026
- Custom domain
- Yeshelp.center · read 20 Sep 2026
- Data location
- The company says its servers and databases are hosted by AWS in the EU, while AI providers such as OpenAI may process data outside the EU when AI features are used.help.center · read 11 Oct 2026
- Imports
- The site says existing help articles can be imported from Intercom, Crisp, Zendesk, and Freshdesk in one click.help.center · read 11 Oct 2026
- Inbox
- The team inbox supports replying to tickets, assigning them to teammates, and resolving customer issues.help.center · read 11 Oct 2026
- Integrations
- The privacy policy describes a Slack integration that sends ticket, customer reply, and discussion update notifications.help.center · read 11 Oct 2026
- Knowledge base
- Customers can use a hosted company.help.center knowledge base or a custom domain, and the knowledge base is described as mobile and SEO friendly.help.center · read 11 Oct 2026
- Plan limit
- The pricing page lists 50, 500, and 2500 AI answers per month for Free, Business, and Unlimited respectively, with over-limit usage charged at $0.01 per answer.help.center · read 11 Oct 2026
- Product
- Help.center is an AI-powered knowledge base with AI search, an AI chatbot, and a shared inbox for customer conversations.help.center · read 11 Oct 2026
- Slack data security
- The privacy policy says Slack OAuth tokens are encrypted at rest and Slack message content is not stored for the integration.help.center · read 11 Oct 2026
- Support
- Help.center provides a support site with guides covering setup, AI, knowledge bases, inbox, billing, API, and analytics.support.help.center · read 11 Oct 2026
