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gWorks Utility Billing
Omaha, Nebraska, United States
What it is
gWorks Utility Billing is web-based cloud software for handling electric, water, and sewer billing for local governments, from meter reads through payment. Staff can import reads from meter data systems or enter them by location or account, then calculate charges using rate tables, adjustments, and service tiers. The meter data feature supports multiple vendors as well as demand, subtract, and net meters. Statements can be generated in bulk or for individual accounts, printed or emailed, with tracking for residents who need paper delivery. Residents can pay online, by phone, or at the counter, and recurring monthly charges can be set up for AutoPay. The system tracks overdue accounts and can produce notices or escalate cases to collection or disconnection under local policy. gWorks says revenue posts automatically to the general ledger as payments are collected. Reports include pre-built views of revenue trends and customer usage, plus a custom report builder. The software is aimed at small local governments, including cities, counties, and utility districts. Pricing is on request, with a customized quote based on community size and selected solutions.
For and against
For
- Imports meter reads or accepts manual entry.
- Supports rate tables, adjustments, and service tiers.
- Residents can pay online, by phone, or at the counter.
- AutoPay supports recurring monthly charges.
- Includes pre-built and custom reporting.
Against
- Pricing is available on request.
- Phone support is limited to Monday through Friday, 8 a.m. to 6 p.m. Central Time.
The verdict
gWorks Utility Billing covers meter reads, charges, statements, payments, and past-due account workflows for local government utilities. Teams will need to request a customized quote to learn their price.
Who it suits
The system is intended for small local governments, including cities, counties, and utility districts that bill for electric, water, or sewer service. gWorks lists support through an online portal and by phone Monday through Friday, 8 a.m. to 6 p.m. Central Time.
Plans and prices
Utility Billing
Pricing details provided after a no-obligation conversation
Read 3 Oct 2026 · gworks.com
On the record
- Cloud access
- gWorks describes its software as cloud software, and its homepage says residents can access their bills online through the Website.gworks.com · read 3 Oct 2026
- Delinquency
- The system tracks past-due accounts and can generate notices and escalate accounts to collection or disconnection according to local policy.gworks.com · read 3 Oct 2026
- General ledger
- gWorks says billing revenue posts automatically to the general ledger as payments are collected.gworks.com · read 3 Oct 2026
- Meter reads and rates
- Staff can import meter reads from a meter data system or enter them by location or account, then calculate charges using rate tables, adjustments, and service tiers.gworks.com · read 3 Oct 2026
- Meter vendors and types
- The meter data management feature page says the product interfaces with multiple meter vendors and supports demand, subtract, and net meters.gworks.com · read 3 Oct 2026
- Payments
- Residents can pay online, by phone, or at the counter, and recurring monthly charges can be set up for AutoPay.gworks.com · read 3 Oct 2026
- Related modules
- gWorks lists FrontDesk Payments, Finance, Citizen Engagement, and Website as modules often used alongside Utility Billing, and says how they work together depends on the team's setup.gworks.com · read 3 Oct 2026
- Reporting
- The reporting feature page describes pre-built reports for metrics such as revenue trends and customer usage, plus a custom report builder.gworks.com · read 3 Oct 2026
- Statements
- Statements can be generated in bulk or per account, printed or emailed, with tracking for residents who require paper delivery.gworks.com · read 3 Oct 2026
- Support
- gWorks lists software support through an online portal and phone support Monday through Friday, 8 a.m. to 6 p.m. Central Time.gworks.com · read 3 Oct 2026
- What it does
- gWorks Utility Billing handles electric, water, and sewer billing from meter reads through payment.gworks.com · read 3 Oct 2026
- Who it serves
- gWorks describes its cloud software as built for small local governments and identifies cities, counties, and utility districts among its audiences.gworks.com · read 3 Oct 2026
