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On the recordRead 11 Oct 202622 facts
Grasp
Grasp · Amsterdam, Netherlands · founded 2012
Plans and prices
Premium
€32a month, billed yearly
Team inbox · Single team view · All channels and features · Unlimited conversations
Read 11 Oct 2026 · getgrasp.com
Enterprise
€48a month, billed yearly
Team inbox · Unlimited team views · All channels and features · Unlimited conversations
Read 11 Oct 2026 · getgrasp.com
Custom
€65a month, billed yearly
Team inbox · Unlimited team views · All channels and features · Unlimited conversations
Read 11 Oct 2026 · getgrasp.com
On the record
- AI tools
- AI Assist can suggest, expand, improve, change the tone of, and summarize replies.getgrasp.com · read 11 Oct 2026
- Billing limit
- Payments are finalized through credit card, with custom payment methods or terms available by contacting Grasp.getgrasp.com · read 11 Oct 2026
- Business use
- Grasp’s terms say the service is available only to business customers, not private individuals.getgrasp.com · read 11 Oct 2026
- Cancellation
- The default cancellation period is 30 days before renewal, or 90 days for Grasp Custom and Grasp Elite unless otherwise agreed.getgrasp.com · read 11 Oct 2026
- Channels
- The site lists WhatsApp, Facebook Messenger, email, Instagram Direct, and site messenger as channels.getgrasp.com · read 11 Oct 2026
- Website chatbot
- Yesgetgrasp.com · read 20 Sep 2026
- Chat channels
- omnichannelgetgrasp.com · read 20 Sep 2026
- Company
- The company identifies itself in its terms as Casengo B.V. doing business as Grasp and lists its office in Amsterdam, the Netherlands.getgrasp.com · read 11 Oct 2026
- Integrations
- Grasp says its API can add customers’ own systems and complete customer profiles, and its App Store connects apps to the inbox.getgrasp.com · read 11 Oct 2026
- Live agent chat
- Yesgetgrasp.com · read 20 Sep 2026
- Product
- Grasp is a customer conversations platform that brings customer service interactions together and uses AI to help teams.getgrasp.com · read 11 Oct 2026
- Security
- Grasp says it maintains reasonable administrative and technical safeguards for data security, confidentiality, and integrity, and accesses an account for technical assistance only with explicit consent except where law requires otherwise.getgrasp.com · read 11 Oct 2026
- Support
- The site advertises continuous English support and Grasp support on all channels with each listed paid plan.getgrasp.com · read 11 Oct 2026
- Target teams
- The Premium plan is described for small service teams wishing to professionalize, Enterprise for medium-sized service teams wanting to scale, and Custom for large service teams.getgrasp.com · read 11 Oct 2026
- Team features
- The inbox includes tagging, analytics, configurable chatbot, conversation status, automatic Round Robin routing, comments, search, quick replies, labels, and conversation history.getgrasp.com · read 11 Oct 2026
- Trial
- The pricing page offers a 14-day free trial.getgrasp.com · read 11 Oct 2026
- Unified inbox
- The team inbox brings customer contact moments into one central timeline.getgrasp.com · read 11 Oct 2026
- Visitor tracking
- Yesgetgrasp.com · read 20 Sep 2026
