Freshworks CRM

Freshworks CRM is a customer relationship management platform for organizing sales activity and customer interactions. It runs on web, iOS, and Android, with a visual sales pipeline, email sync, marketing automation, and AI features. The free plan covers up to three users. Growth is $9 per user per month billed annually and includes a Kanban view, contact lifecycle stages, chat, email and phone, email templates, custom fields, and basic workflows. Pro is $39 per month billed annually, with contact scoring, deal insights, custom sales activities, territory management, and sales sequences. Enterprise is $59 per month billed annually and includes forecasting insights, field-level permissions, custom modules, a sandbox, and audit logs. A 21-day free trial is also listed. Freshworks was founded in 2010 and is headquartered in San Mateo, California, United States. The plan details offer options ranging from a small free tier to paid plans with additional sales-management tools.

Freshworks CRM pairs a visual pipeline with customer and sales features across web and mobile. Its free tier has a three-user limit, and the paid plans add capabilities at annual billing rates.

Freshworks CRM suits teams looking to organize customer interactions and sales work across web and mobile. The free plan is limited to up to three users, while paid plans list additional sales features.