Pricing · 2026
Freshdesk Omni (formerly Freshworks Customer Service Suite) pricing
2 plans on the record
Every plan
Freshdesk Omni Growth
$29 a month, billed yearly
billed annually
Includes Freddy AI Agent · First 500 AI Agent sessions included once per account · Additional AI Agent sessions cost $49 per 100 sessions
Read 23 Sep 2026 · freshworks.com
Freddy AI Agent session pack
$49 a month
Sessions are added for the current billing cycle
100 sessions per pack
Read 23 Sep 2026 · crmsupport.freshworks.com