- Home
- Dispatch Software
- FieldConnect
FieldConnect
Raleigh, North Carolina, United States
What it is
FieldConnect is a cloud-based field service management suite for technicians, dispatchers, back-office staff, and other employees. Its Android and iOS apps let technicians open and update work orders, add notes, and view customer, equipment, and service details. Work can continue offline, with updates synchronized after connectivity returns. FieldConnect says field information syncs with the ERP in real time to reduce duplicate entry and discrepancies. Dispatchers can schedule workers by availability, skills, crew assignment, location, and other attributes. GPS tracks technician locations in real time and calculates routes to job sites. Core includes native ERP integration, offline access, mobile work orders, custom forms, time approvals, crew management, signatures, and purchase orders. Advanced adds unlimited users, a Dispatch Portal, drag-and-drop dispatching, GPS maps, availability tracking, project planning, messaging, and reporting. Enterprise adds customer and quoting portals. Listed integrations include XOi, Microsoft Dynamics, Sage, and Viewpoint. Pricing is available on request, with no free plan.
For and against
For
- Offline technician work with later synchronization
- Real-time ERP synchronization
- Scheduling by skills and availability
- GPS location tracking and routing
- Customer and quoting portals on Enterprise
Against
- No free plan
- Pricing is available only on request
- Support hours exclude public holidays
- Advanced portal features require Enterprise
The verdict
FieldConnect covers mobile work orders, dispatch, scheduling, GPS, ERP synchronization, and customer portals in tiered plans. Businesses should request pricing and match required portal or dispatch capabilities to the appropriate plan.
Who it suits
FieldConnect suits service businesses coordinating mobile technicians and office teams across Android, iOS, and web. Listed industries include HVAC, electrical, plumbing, facilities maintenance, and industrial cleaning.
Plans and prices
Advanced
Everything in Core · unlimited users with Dispatch Portal · drag-and-drop dispatch board · GPS map view
Read 8 Oct 2026 · info.fieldconnect.com
Core
For businesses that need core tools to manage technicians in the field · native ERP integration · offline access · mobile work orders
Read 8 Oct 2026 · info.fieldconnect.com
Enterprise
Everything in Advanced · Customer Portal · service requests and job history · Quoting Portal
Read 8 Oct 2026 · info.fieldconnect.com
On the record
- Customer portal
- The Enterprise plan includes a customer portal for job tracking and service requests, plus a quoting portal with approval workflows.info.fieldconnect.com · read 8 Oct 2026
- ERP sync
- FieldConnect says it syncs field information with the ERP in real time to avoid duplicate entry and data discrepancies.fieldconnect.com · read 8 Oct 2026
- GPS
- FieldConnect uses GPS to track technician locations in real time and calculate routes to job sites.fieldconnect.com · read 8 Oct 2026
- Implementation
- FieldConnect describes its cloud-based service as including onsite implementation support and says deployment is intended to minimize demands on the customer’s IT team.fieldconnect.com · read 8 Oct 2026
- Industries
- FieldConnect lists HVAC, electrical, plumbing, building controls, commercial equipment, fire and life safety, security systems, facilities maintenance, and industrial cleaning among its industries.fieldconnect.com · read 8 Oct 2026
- Integrations
- The integrations page lists XOi, Microsoft Dynamics, Sage, and Viewpoint, and invites customers to ask about other integrations.fieldconnect.com · read 8 Oct 2026
- Offline mode
- Technicians can continue working offline, and FieldConnect syncs their work after a connection is restored.fieldconnect.com · read 8 Oct 2026
- Product
- FieldConnect is a mobile field service management suite that connects technicians, dispatchers, back-office staff, and other employees.fieldconnect.com · read 8 Oct 2026
- Scheduling and dispatch
- Dispatchers can schedule technicians based on availability, skills, crew assignment, location, and other attributes.fieldconnect.com · read 8 Oct 2026
- Security and compliance
- FieldConnect says custom forms can capture equipment, safety, and compliance data to help customers meet business and regulatory requirements.fieldconnect.com · read 8 Oct 2026
- Support hours
- Phone and email support are available Monday through Friday, 5:00am–5:00pm Pacific Time, excluding public holidays; after-hours messages receive a response the next business day.fieldconnect.com · read 8 Oct 2026
- Work orders
- Technicians can access and update mobile work orders, add notes, and view customer, equipment, and service details in the field.fieldconnect.com · read 8 Oct 2026
