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On the recordRead 12 Oct 202619 facts
Evolve IP Contact Centre
Plans and prices
Broadworks Call Centre Basic & Premium
Priced on request
Audio-only call centre; works across Webex, Microsoft Teams or traditional handsets
Read 12 Oct 2026 · evolveip.com
Contact Centre
Priced on request
Omnichannel solution; pricing not stated
Read 12 Oct 2026 · evolveip.com
On the record
- AI
- The AI feature connects to a customer knowledge base for real-time bot and webchat responses.evolveip.com · read 12 Oct 2026
- Audience
- The Talkdesk CXA page names financial services, healthcare, retail and government among the industries it supports.evolveip.com · read 12 Oct 2026
- Channels
- Customers can communicate by voice, email, text, webchat, WhatsApp and social media.evolveip.com · read 12 Oct 2026
- Digital channel scope
- omnichannelevolveip.com · read 22 Sep 2026
- Inbound calling
- Yesevolveip.com · read 22 Sep 2026
- Integrations
- The contact centre integrates natively with Microsoft Teams and Cisco Webex and supports standards-based APIs for CRM and other applications.evolveip.com · read 12 Oct 2026
- IVR builder
- Yesevolveip.com · read 22 Sep 2026
- Product
- Evolve IP describes its Contact Centre as an omnichannel cloud contact centre for customer interactions and post-communication reporting.evolveip.com · read 12 Oct 2026
- Provisioning
- Evolve IP says its Contact Centre portal can provision more than 100 users with a single click.evolveip.com · read 12 Oct 2026
- Queue callback
- The queue callback feature reaches callers when it is convenient for them.evolveip.com · read 12 Oct 2026
- Remote work
- Agents can work remotely and securely on devices of their choice.evolveip.com · read 12 Oct 2026
- Reporting
- Content-rich dashboards provide business unit leaders with data capture and reporting insights.evolveip.com · read 12 Oct 2026
- Routing
- Skills-based routing transfers callers to agents with appropriate expertise.evolveip.com · read 12 Oct 2026
- Security
- Evolve IP lists ISO/IEC 27001, HITRUST CSF, HIPAA, PCI DSS and SOC 2 in its security and compliance framework.evolveip.com · read 12 Oct 2026
- Supervisor alerts
- Supervisors can receive real-time warnings and alerts across more than 100 metrics.evolveip.com · read 12 Oct 2026
- Support
- Evolve IP lists a UK support desk reachable by phone at +44 (0) 292 002 0380 option 1 and by email at [email protected].evolveip.com · read 12 Oct 2026
- Talkdesk AI
- The Talkdesk CXA page describes a preconfigured 24/7 AI agent and generative AI routing using natural voice conversations.evolveip.com · read 12 Oct 2026
- Voice AI
- Call recording with Voice AI can capture and transcribe conversations to analyze caller sentiment and trigger automated keyword actions.evolveip.com · read 12 Oct 2026
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