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On the recordRead 8 Oct 202620 facts
edesy Cloud Contact Center
Plans and prices
Starter
₹1,499a month
Up to 10 agents · Inbound & outbound calls · Basic IVR · Call recording (30 days)
Read 8 Oct 2026 · edesy.in
Professional
₹2,499a month
Up to 50 agents · Predictive dialer · Advanced IVR with speech · Real-time wallboard
Read 8 Oct 2026 · edesy.in
Enterprise
Priced on request
Unlimited agents · Omnichannel (voice, chat, email) · Custom integrations · Dedicated account manager
Read 8 Oct 2026 · edesy.in
On the record
- Analytics
- It provides live dashboards, call metrics, agent performance data, and custom reports.edesy.in · read 8 Oct 2026
- API and calling
- Every plan includes API access and a WebRTC softphone, according to the pricing page.edesy.in · read 8 Oct 2026
- Call routing
- It offers skills-based routing, priority queuing, and AI-powered call distribution.edesy.in · read 8 Oct 2026
- Company
- The company footer identifies the maker as Edesy Technology Labs Pvt Ltd.edesy.in · read 8 Oct 2026
- Compliance
- The product page describes the service as TRAI compliant and says call recording can be SEBI/RBI compliant.edesy.in · read 8 Oct 2026
- Digital channel scope
- omnichanneledesy.in · read 23 Sep 2026
- Inbound calling
- Yesedesy.in · read 23 Sep 2026
- Integrations
- Listed integrations include Salesforce, Zoho CRM, Freshdesk, Zendesk, HubSpot, LeadSquared, Pipedrive, and Intercom.edesy.in · read 8 Oct 2026
- IVR builder
- Yesedesy.in · read 23 Sep 2026
- Maximum agents
- 10edesy.in · read 23 Sep 2026
- Omnichannel
- The product page describes a unified agent desktop for voice, chat, email, WhatsApp, and social media.edesy.in · read 8 Oct 2026
- Outbound dialer
- Yesedesy.in · read 23 Sep 2026
- Purpose
- The cloud contact center handles inbound, outbound, and blended operations from one platform.edesy.in · read 8 Oct 2026
- Recording
- The product page describes automatic call recording, quality scoring, and compliance archival, with a 7-year retention option.edesy.in · read 8 Oct 2026
- Recording retention
- 30edesy.in · read 23 Sep 2026
- Scale
- The product page says the service scales from 5 to 5000 agents and includes automatic failover and redundancy.edesy.in · read 8 Oct 2026
- Security
- The privacy policy says edesy implements measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.edesy.in · read 8 Oct 2026
- Support
- Support varies by plan: Starter includes email support, Professional priority support, and Enterprise 24/7 phone support.edesy.in · read 8 Oct 2026
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