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On the recordRead 11 Oct 202619 facts
EaseDial CCaaS
EaseDial CCaaS · Dover, Delaware, United States
Plans and prices
Contact Center
Priced on request
Agent seats and supervisor access · volume pricing for larger teams · quote depends on products, call volume, and requirements
Read 11 Oct 2026 · easedial.com
On the record
- AI voice agent
- The AI Voice Agent handles inbound calls around the clock by detecting intent, resolving routine inquiries, or transferring callers to an agent.easedial.com · read 11 Oct 2026
- Compliance requirements
- The pricing page says specific compliance requirements are handled through custom enterprise pricing.easedial.com · read 11 Oct 2026
- Dialer
- Its campaign dialer supports preview, progressive, and predictive dialing, with lead management, dispositions, and DNC lists.easedial.com · read 11 Oct 2026
- Digital channel scope
- omnichanneleasedial.com · read 22 Sep 2026
- Inbound calling
- Yeseasedial.com · read 22 Sep 2026
- Inbound routing
- The platform supports IVR, skills-based routing, and overflow rules that can route calls to queues, voicemail, or an AI Voice Agent.easedial.com · read 11 Oct 2026
- Integrations
- EaseDial’s homepage lists HubSpot, Salesforce, Pipedrive, Google Contacts, Google Sheets, and Zapier for CRM sync.easedial.com · read 11 Oct 2026
- IVR builder
- Yeseasedial.com · read 22 Sep 2026
- Onboarding
- EaseDial says onboarding support covers configuring IVR, call routing, queues, and AI products, with dedicated implementation support for enterprise deployments.easedial.com · read 11 Oct 2026
- Outbound dialer
- Yeseasedial.com · read 22 Sep 2026
- Pricing
- Contact Center pricing depends on agent seats, products selected, call volume, and enterprise requirements; the pricing page directs buyers to request a quote.easedial.com · read 11 Oct 2026
- Product
- EaseDial CCaaS provides cloud contact center tools for inbound queues, outbound campaigns, routing, supervisor oversight, and analytics.easedial.com · read 11 Oct 2026
- Recording and AI
- Calls are recorded automatically, and AI transcription indexes recordings for keyword search and coaching review.easedial.com · read 11 Oct 2026
- Supervisor tools
- Supervisors can listen silently, whisper coaching to agents, or join live calls, and view agent states and queue activity in real time.easedial.com · read 11 Oct 2026
- Support
- EaseDial describes direct support access and lists business hours as Monday through Friday, 9:00 AM–6:00 PM EST.easedial.com · read 11 Oct 2026
- Target users
- EaseDial identifies customer support teams, sales teams, contact centers, and BPO operations as audiences for its Contact Center product.easedial.com · read 11 Oct 2026
- Unified platform
- EaseDial says CCaaS and UCaaS share infrastructure, allowing transfers between contact center queues and internal extensions on the same platform.easedial.com · read 11 Oct 2026
- Workforce management
- Yeseasedial.com · read 22 Sep 2026
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