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Doctena Pro
Luxembourg, Luxembourg
What it is
Doctena Pro brings an online agenda, patient portal and AI voice assistant together for medical and paramedical practices. Patients can book at any hour through Doctena or a practice website without making an account. Practices can set appointment types and lengths, booking rules, and availability for different practitioners and locations. The agenda sends SMS and email reminders, and canceled appointments can be offered to patients on a waiting list. Its Virtual Assistant answers incoming calls and can book directly using live agenda availability. Practitioners can use the mobile app to access their agenda away from the practice. Doctena says the service connects to more than 25 practice-management systems and synchronizes appointments, availability and patient data in real time. It is available in Belgium, Luxembourg, Germany, Austria, the Netherlands and Switzerland, with local support in each. The listed starting price is €25/mo (annual); there is no free plan. A personalized demo is available without commitment or a credit card.
For and against
For
- Bookings available around the clock without patient accounts
- Automatic SMS and email appointment reminders
- Canceled slots can go to a waiting list
- Mobile agenda access for practitioners
- Integrates with more than 25 practice-management systems
Against
- No free plan
- Cancellation follows the terms' notice period
- Availability is limited to six named countries
The verdict
Doctena Pro combines scheduling, patient booking and phone appointment handling, with mobile agenda access and integrations. Its listed starting price is €25/mo (annual), and practices should check plan details and cancellation terms before choosing.
Who it suits
It suits medical and paramedical practices, including group practices and organizations with multiple locations. Practices wanting online booking, reminders, and call handling in one service may find its combination relevant.
Plans and prices
Basic
Customizable online agenda · patient database · email confirmations and reminders · online booking through your website
Read 7 Oct 2026 · doctena.com
Customized (À la carte)
Professional website creation · telephone secretary service · other services based on needs
Read 7 Oct 2026 · doctena.com
Doctena Virtual Assistant (add-on)
First 100 call minutes included · additional minutes at a fixed rate · no installation fees
Read 7 Oct 2026 · doctena.com
Premium
Everything in Smart · EMR synchronization · multiple locations · video consultation with online payment
Read 7 Oct 2026 · doctena.com
Smart
Everything in Basic · Doctena portal visibility · professional profile · free SMS for portal bookings
Read 7 Oct 2026 · doctena.com
On the record
- Agenda controls
- Practices can configure appointment types, durations, booking rules and availability for practitioners and locations.doctena.com · read 7 Oct 2026
- Availability
- Doctena Pro is available in Belgium, Luxembourg, Germany, Austria, the Netherlands and Switzerland, with local support in each market.doctena.com · read 7 Oct 2026
- Data protection
- The Trust Center describes GDPR-by-design practices and says patient data is hosted on AWS in Frankfurt, with encrypted disaster-recovery copies in Ireland.trust.doctena.com · read 7 Oct 2026
- Demo
- Doctena offers a free personalized demo with no commitment or credit card required.doctena.com · read 7 Oct 2026
- Integrations
- Doctena Pro says it integrates with more than 25 practice-management systems and can sync appointments, availability and patient data in real time.doctena.com · read 7 Oct 2026
- Intended users
- Doctena Pro is marketed to medical and paramedical practices, including group practices and practices with multiple locations.doctena.com · read 7 Oct 2026
- Mobile access
- The Doctena Pro mobile app gives practitioners access to their agenda while away from the practice.doctena.com · read 7 Oct 2026
- Online booking
- Patients can book around the clock through Doctena or a practice’s own website, without an account.doctena.com · read 7 Oct 2026
- Plan changes and cancellation
- Customers can upgrade or downgrade at any time; cancellation is subject to the notice period in the terms and conditions.doctena.com · read 7 Oct 2026
- Purpose
- Doctena Pro combines an online agenda, patient portal and AI voice assistant for healthcare practices.doctena.com · read 7 Oct 2026
- Reminders
- The agenda sends automatic SMS and email reminders, and canceled slots can be offered to patients on a waiting list.doctena.com · read 7 Oct 2026
- Security
- Doctena’s Trust Center says its information security management system is certified to ISO/IEC 27001:2022 and patient data is hosted in the EU.trust.doctena.com · read 7 Oct 2026
- Support
- The Basic plan includes free one-to-one onboarding and support by email, phone and chat, as well as local support.doctena.com · read 7 Oct 2026
- Virtual Assistant
- The Doctena Virtual Assistant handles incoming calls and can book appointments directly in the agenda using real-time availability.doctena.com · read 7 Oct 2026
