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DISH Payment Solutions

Düsseldorf, Germany

What it is

DISH Payment Solutions provides restaurants with payment hardware, software, and processing for cashless transactions. DISH Pay supports card readers, contactless Tap to Pay, QR code payments, and online payments, including card-present, tableside, and mobile payment options. Terminals can integrate with DISH POS, and some devices can also work without a POS connection. The service offers cashless tipping, regular payouts, centralized transaction visibility, and customizable receipts on some terminals. Customers can view transactions and refunds in the DISH Pay Dashboard after logging in on DISH.co. Device connectivity varies: the V400c Plus supports Wi-Fi, Ethernet, or Bluetooth, while the S1F2 can switch between Wi-Fi and a SIM network. QR payments require an active DISH POS system and do not apply to DISH POS Lite. Customers must complete verification with the payment provider. Listed hardware includes rental and purchase options, with transaction fees beginning at 1,89% and varying by card type. DISH Pay Now accepts contactless Visa, Mastercard, and AMEX, as well as Apple Pay, Google Pay, and Samsung Pay. DISH is based in Düsseldorf, Germany.

For and against

For

  • Supports card, contactless, QR, and online payments
  • Terminals can integrate with DISH POS
  • Dashboard shows transactions and refunds
  • Some devices support multiple connection methods

Against

  • QR payments require an active DISH POS system
  • Customers must pass payment-provider verification
  • Transaction fees start at 1,89% and vary by card type

The verdict

DISH Payment Solutions combines payment processing with hardware options and POS integration. Review the device-specific rental or purchase terms and the QR-payment and verification requirements before selecting a setup.

Who it suits

DISH Pay is presented for restaurants and hospitality businesses. DISH Pay Now is described as suited to small businesses and mobile services.

Plans and prices

DISH Pay transaction processing

€1.89a month

Payment acceptance contract required

DISH Pay V400c Plus rental (60 months)

€10.90a month

60-month rental

DISH Pay S1F2 rental (60 months)

€12.90a month

60-month rental

DISH Pay V400m rental (60 months)

€16.90a month

60-month rental

DISH POS Tap to Pay Handheld purchase

€220one-time

Includes cable and installation support · 1-year warranty

DISH Pay V400c Plus purchase

€299one-time

Includes cable and installation support · 1-year warranty

DISH Pay S1F2 purchase

€399one-time

Includes cable and installation support · 1-year warranty

DISH Pay V400m purchase

€599one-time

Includes cable and installation support · 1-year warranty

Every plan, in full

On the record

Business requirements
Customers need a business bank account and must pass mandatory KYC verification before receiving an acceptance contract.support.dish.co · read 15 Oct 2026
Card and wallet coverage
Documented methods include Visa, Mastercard, American Express, UnionPay, JCB, Diners, Apple Pay, Google Pay and Samsung Pay, with some regional or future methods marked unavailable.support.dish.co · read 15 Oct 2026
Company ownership and founding
LinkedIn says DISH Digital Solutions GmbH was established in 2015 as a wholly owned METRO AG subsidiary.linkedin.com · read 15 Oct 2026
Company size
LinkedIn lists DISH Digital Solutions in the 51–200 employee range.linkedin.com · read 15 Oct 2026
Connectivity
The V400c Plus supports Wi-Fi, Ethernet, or Bluetooth, while the S1F2 can switch automatically between Wi-Fi and SIM network.dish.co · read 4 Oct 2026
Dashboard onboarding
Online payment onboarding is performed from the restaurant location payment settings in the DISH dashboard, including business details, IBAN and payout-period selection.support.dish.co · read 15 Oct 2026
Documentation
The official support center provides step-by-step login, transaction, tipping, refund and digital-receipt tutorials for DISH Pay Now.support.dish.co · read 15 Oct 2026
Eligibility
Customers must complete a verification process with the payment provider to use DISH Pay.dish.co · read 4 Oct 2026
Employee rating
Glassdoor lists DISH Digital Solutions at 3.4 out of 5 from 23 company reviews.glassdoor.com · read 15 Oct 2026
Fees
Transaction fees start at 1,89% of the transaction amount and vary by card type.dish.co · read 4 Oct 2026
Headquarters listing
Crunchbase lists the company headquarters in Düsseldorf, North Rhine-Westphalia, Germany.crunchbase.com · read 15 Oct 2026
Integration
DISH Pay is designed for direct integration with the DISH POS system, with payment methods and transactions appearing in POS workflows.support.dish.co · read 15 Oct 2026
Intended customers
DISH Pay is presented for restaurants and hospitality businesses, while DISH Pay Now is described as suited to small businesses and mobile services.dish.co · read 4 Oct 2026
Legal entity
Crunchbase identifies the legal name as DISH Digital Solutions GmbH and the operating status as active.crunchbase.com · read 15 Oct 2026
Limit: billing and support
GastroRocket reports recurring criticism about billing and customer support, with customer-service improvement suggested.app.gastrorocket.de · read 15 Oct 2026
Limit: iPad support
An App Store response says the DISH app was available for iPhone and Android but not iPad, with only partial website functionality on iPad.apps.apple.com · read 15 Oct 2026
Notable news: DISH POS launch
METRO announced the first German presentation of DISH POS at INTERNORGA on 13 March 2023, following the Eijsink acquisition.metro.de · read 15 Oct 2026
Offline continuity
V400m and S1F2 terminals can continue operating during Wi-Fi outages by using an integrated SIM connection.dish.co · read 15 Oct 2026

The review

DISH Payment Solutions is a payment service for restaurants, hospitality operators, and, through DISH Pay Now, small or mobile businesses. It combines card hardware, processing, POS connections, and online acceptance, making it most suitable for operators that need payments at counters, tables, or on the move. The strongest case is a DISH-centered setup with several payment methods; long rental terms, transaction charges, and POS-dependent QR payments make it less attractive for simpler or more flexible needs.

Overview

DISH Pay handles card-present, tableside, mobile, and online payments through dedicated readers and Tap to Pay. Terminals can connect to DISH POS, while some models can operate without a POS connection. Cashless tipping, regular payouts, centralized transaction visibility, and customizable receipts on some terminals give managers useful control beyond merely taking a card.

Customers must complete verification with the payment provider. DISH says its information security management system is ISO 27001:2022 certified, and DISH Pay Now describes NFC-based Tap to Pay communication and certification to current industry standards.

Key features

  • Broad payment coverage: Card readers, contactless Tap to Pay, QR codes, and online payments cover counter service, tableside checkout, delivery-style interactions, and mobile work. DISH Pay Now accepts contactless Visa, Mastercard, and AMEX, plus Apple Pay, Google Pay, and Samsung Pay.
  • POS integration with a catch: DISH Pay terminals integrate with DISH POS, and selected devices can work independently. QR payments require an active DISH POS system and do not work with DISH POS Lite, so QR is not a general-purpose option for every DISH customer.
  • Connectivity choices: The V400c Plus supports Wi-Fi, Ethernet, or Bluetooth. The S1F2 can switch automatically between Wi-Fi and a SIM network, a practical advantage where a venue's primary connection is unreliable.
  • Management and support: The DISH Pay Dashboard shows transactions and refunds after login on DISH.co. DISH also provides device troubleshooting through its support platform and directs hardware problems to DISH Support.

Pricing

DISH uses hardware rental and purchase options, with transaction fees starting at 1,89% of each transaction and varying by card type. Rental prices below are billed monthly for 60 months, exclude VAT, and include the TRS fee. Purchase options exclude VAT and still carry transaction fees; purchased terminals include a one-year warranty.

PlanPrice and terms
DISH Pay V400c Plus rental (60 months)€1,090 a month; TRS fee included
DISH Pay S1F2 rental (60 months)€1,290 a month; TRS fee included
DISH Pay V400m rental (60 months)€1,690 a month; TRS fee included
DISH POS Tap to Pay Handheld purchase€22,000 one time, plus a 7,90 € Tap to Pay license; minimum commitment 12 months
DISH Pay V400c Plus purchase€29,900 one time, plus 3,90 € monthly TRS fee
DISH Pay S1F2 purchase€39,900 one time, plus 3,90 € monthly TRS fee
DISH Pay V400m purchase€59,900 one time, plus 3,90 € monthly TRS fee

The rental plans suit businesses that prefer to spread hardware costs, but a 60-month commitment is substantial. Purchasing costs more upfront while avoiding that rental schedule; the recurring TRS fee remains on the three purchased Pay terminals. The handheld purchase is the entry point for Tap to Pay, but its 12-month minimum commitment still limits short-term use. A general pricing note starts at €7.90/mo, while actual device, license, and processing costs depend on the chosen setup.

Platforms

DISH Payment Solutions supports Android, iOS, and web. Hardware covers card-present, tableside, and mobile acceptance, while the web dashboard provides transaction and refund oversight.

Who it's for

Restaurants and hospitality businesses are the primary audience, especially those already using DISH POS and needing several payment contexts. DISH Pay Now extends the proposition to small businesses and mobile services that want contactless acceptance. It is a weaker fit for DISH POS Lite users seeking QR payments, operators unwilling to complete provider verification, or businesses that need a short commitment rather than a 60-month rental.

Pros and cons

Pros

  • Card, Tap to Pay, QR, and online acceptance support varied restaurant service patterns.
  • POS integration, centralized transaction visibility, regular payouts, and cashless tipping connect payment collection with day-to-day operations.
  • V400c Plus and S1F2 offer multiple connectivity paths, including automatic Wi-Fi/SIM switching on the S1F2.
  • Purchased hardware includes a one-year warranty, and security credentials include ISO 27001:2022 certification for DISH's information security management system.

Cons

  • Transaction fees start at 1,89% and rise or vary by card type, so processing cost depends on payment mix.
  • Rental contracts run for 60 months, creating a long commitment for changing businesses.
  • QR payments exclude DISH POS Lite and require an active DISH POS system.
  • Verification with the payment provider is mandatory before use.

Alternatives

For a wider comparison, see Restaurant Payment Processing Software.

  • Dojo is worth considering when a freemium model, free plan, free trial, and broad Android, iOS, web, and API coverage matter more than DISH's restaurant-specific hardware range.
  • Paybyrd suits online-focused businesses wanting no monthly fee on its Essential plan, with online card transactions up to €80K per month.
  • SpotOn Payment Processing is a better fit when an all-in plan bundles POS software and hardware, though its minimum two-year term applies.
  • Heartland Retail fits retailers seeking a starting price of $89 per month and POS essentials.
  • QikServe Pay at Table is an alternative for businesses focused specifically on pay-at-table service.
  • PayFacto is an option when customized payment solutions and a sales quote are preferred.
  • qlub is aimed at UAE restaurant membership discounts rather than a conventional terminal-and-processing setup.
  • Viva.com is worth a look for omnichannel plans spanning terminals, websites, digital cards, transfers, and multiple users.

Verdict

Choose DISH Payment Solutions if you run a restaurant or hospitality operation that wants integrated DISH POS payments across counter, table, mobile, and online channels, with reporting and tipping tools included. Look elsewhere if you need QR without DISH POS, a shorter commitment, or processing terms that are easier to predict before your card mix is known.

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