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On the recordRead 11 Oct 202630 facts
Desk Manager
Desk Manager · Mogi das Cruzes, São Paulo, Brazil
On the record
- Access controls
- The platform supports role-based access control, multifactor authentication, and single sign-on integrations.deskmanager.com.br · read 11 Oct 2026
- API access
- Yesdeskmanager.com.br · read 21 Sep 2026
- Automation
- Status automations can change ticket status, send messages, assign operators and route tickets between queues.deskmanager.com.br · read 11 Oct 2026
- Browser support
- The FAQ lists Google Chrome, Mozilla Firefox, Opera, Safari and Edge as supported browsers.deskmanager.com.br · read 11 Oct 2026
- Chat channels
- The FAQ says chat operating hours can be configured by channel, and a conversation has one assigned agent at a time.deskmanager.com.br · read 11 Oct 2026
- Cloud infrastructure
- The maker says its primary infrastructure is hosted on AWS and uses multiple availability zones with encrypted database backups in secondary locations.deskmanager.com.br · read 11 Oct 2026
- Customer portal
- Yesdeskmanager.com.br · read 21 Sep 2026
- Email limits
- The FAQ states a 20 MB per-file limit and a 100 MB total limit per simultaneous submission for file attachments.deskmanager.com.br · read 11 Oct 2026
- Encryption
- The security page states that stored data uses AES-256 encryption and data in transit uses TLS 1.3.deskmanager.com.br · read 11 Oct 2026
- Enterprise service management
- Its ESM offering applies service management across organizational areas with catalogs, configurable SLAs, approval rules, traceability, and real-time indicators.deskmanager.com.br · read 11 Oct 2026
- Help center
- Yesdeskmanager.com.br · read 21 Sep 2026
- Integrations
- Maestro connects systems with APIs and supports webhooks, HTTP requests, JSONata data transformation, Python execution, and bidirectional API integrations.deskmanager.com.br · read 11 Oct 2026
- Intended teams
- The homepage describes solutions for HR, IT, marketing, legal, finance and facilities departments.deskmanager.com.br · read 11 Oct 2026
- Internal systems
- Maestro Local can connect the platform to internal-network systems such as legacy ERPs, local databases, file servers, Active Directory, and proprietary applications.deskmanager.com.br · read 11 Oct 2026
- IT service management
- Its ITSM offering includes incident management, requests, automated SLAs, omnichannel support, contract management, and operational governance.deskmanager.com.br · read 11 Oct 2026
- Mobile app
- The maker's homepage includes a “Baixe o APP” link for the Desk Manager platform.deskmanager.com.br · read 11 Oct 2026
- Privacy
- The security page says the service is committed to Brazil's LGPD and provides channels for requests to correct, delete, or export personal data.deskmanager.com.br · read 11 Oct 2026
- Process automation
- Its BPM offering supports no-code process flows that route work according to business rules and variable values.deskmanager.com.br · read 11 Oct 2026
