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On the recordRead 8 Oct 202616 facts
Customer.guru
Prague, Czech Republic
Plans and prices
Hobbyist
$50a month
1,000 customers per month · Single survey
Read 8 Oct 2026 · customer.guru
Small business
$150a month
5,000 customers per month · 3 surveys · Custom FROM domain
Read 8 Oct 2026 · customer.guru
Advanced
$250a month
10,000 customers per month · Unlimited surveys · Custom FROM domain · Own SMTP servers
Read 8 Oct 2026 · customer.guru
On the record
- API and exports
- Surveys can be scheduled programmatically through an API, and ratings and customer data can be exported.customer.guru · read 8 Oct 2026
- Company
- The about page identifies iterative s.r.o. in Prague, Czech Republic, and says Customer.guru was founded in late 2016.customer.guru · read 8 Oct 2026
- Email statistics
- Customer.guru reports delivery, open, click-through, unsubscribe, bounce, and complaint rates in real time while survey emails are sent.customer.guru · read 8 Oct 2026
- Follow-ups
- Smart follow-up can send up to two follow-up emails at two-day intervals to customers who have not interacted with the original survey.customer.guru · read 8 Oct 2026
- Integrations
- The maker lists Shopify, Shopify Plus, Zapier, Slack, Facebook Ads, and Google Ads among its integrations and says data can be used in more than 1,000 integrated apps.customer.guru · read 8 Oct 2026
- Languages
- The maker lists survey support in more than 25 languages and invites customers to request another language.customer.guru · read 8 Oct 2026
- Privacy and security
- The DPA says the company uses technical and organizational safeguards including access controls, monitoring, breach detection, incident response, and encryption in transit and at rest.customer.guru · read 8 Oct 2026
- Product
- Customer.guru helps e-shops, SaaS services, and startups understand customer satisfaction using Net Promoter Score surveys.customer.guru · read 8 Oct 2026
- Review widget
- Positive reviews can be embedded on landing pages, and the embedded reviews are automatically anonymized.customer.guru · read 8 Oct 2026
- Segmentation
- Automatically generated reports can segment satisfaction by ordered product, first purchase date, order count, geographic location, and other properties.customer.guru · read 8 Oct 2026
- Support
- The maker says customers can contact support at [email protected].customer.guru · read 8 Oct 2026
- Survey limits
- An email can contain only one survey question, while one account can track NPS for two or more products or projects.customer.guru · read 8 Oct 2026
- Survey setup
- Users can customize a survey, upload customer emails or set automatic survey scheduling, and view customer segment changes over time.customer.guru · read 8 Oct 2026
- Text analysis
- The product uses machine learning algorithms to analyze textual survey responses and identify trends and potential issues.customer.guru · read 8 Oct 2026
