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CUBIC Utility Billing
Fort Thomas, Kentucky, USA
What it is
CUBIC Utility Billing is a customer information and billing system for municipal utility operations. It handles customer accounts, billing, cash receipting, usage and payment history, account searches, reporting, real-time updates and electronic input. The system can be scaled by account volume, services and billing procedures, serving single-service utilities as well as multi-service operations. Multiple users can work at once, with record locking, operator logs, active-user tracking and access restrictions. CUBIC interfaces with the BUCS Budgetary Control System and can communicate with automated meter-reading systems, including handheld, drive-by and radio-read systems. Its Internet Inquiry Module offers an online portal for account information, balances, usage and payment processing. A report scheduler produces grouped batch reports in Microsoft Excel format. CUBIC is designed for Windows; FREY offers on-premises and hosted installations, with hosted access through a browser or virtual connection. Pricing is available on request. FREY also provides classroom, on-site and web-based training, as well as phone, remote help desk, email and chat support.
For and against
For
- Scales by account volume, services and billing procedures.
- Supports simultaneous users with logs and access restrictions.
- Online portal includes account access and payment processing.
- FREY offers on-site, classroom and web-based training.
Against
- Pricing is available on request.
- E-Billing requires the Internet Inquiry Module.
- E-notifications require a POP3-format email account.
The verdict
CUBIC combines utility billing and customer account functions with meter-reading interfaces and an online portal. Utilities should check module prerequisites and request pricing for their needs.
Who it suits
CUBIC is aimed at municipal utilities, from small single-service operations to large multi-service organizations. It may suit teams needing account, billing, meter-reading and online account tools in one system.
On the record
- Address certification
- The CASS Certification Module interfaces with a third-party provider and imports returned CSV and PDF certification files.cubicutilitybilling.com · read 1 Oct 2026
- Billing functions
- The system supports customer information, billing, cash receipting, usage history, bill and payment history, and reporting.cubicutilitybilling.com · read 1 Oct 2026
- BUCS integration
- CUBIC has a highly integrated interface with the BUCS Budgetary Control System.cubicutilitybilling.com · read 30 Sep 2026
- Core functions
- The system supports customer information, billing, cash receipting, usage and bill/payment history, reporting, account searches, real-time updating and electronic input.cubicutilitybilling.com · read 30 Sep 2026
- E-billing limit
- The E-Billing Module requires the Internet Inquiry Module as a prerequisite.cubicutilitybilling.com · read 1 Oct 2026
- Email requirement
- Integrated e-notification features require a POP3-format email account.cubicutilitybilling.com · read 1 Oct 2026
- Hosted option
- FREY offers on-premises and hosted installation options, with hosted access through a web browser or virtual connection.blog.freymunicipalsoftware.com · read 1 Oct 2026
- Integrations
- CUBIC has an integrated interface with the BUCS Budgetary Control System.cubicutilitybilling.com · read 1 Oct 2026
- Maker history
- FREY Municipal Software says it has engineered and supported municipal finance, payroll and utility billing applications since 1974.freymunicipalsoftware.com · read 30 Sep 2026
- Meter reading
- The AMR Interface Module communicates with hand-held, drive-by, radio-read, and other automated meter-reading systems.cubicutilitybilling.com · read 1 Oct 2026
- Multi-user controls
- The multi-user module provides simultaneous access, record locking, operator logs, active-user tracking, and restricted user access.cubicutilitybilling.com · read 1 Oct 2026
- Online portal
- The Internet Inquiry Module provides a CUBIC-generated web portal for 24/7 account access, balances, usage data and integrated payment processing.cubicutilitybilling.com · read 30 Sep 2026
- Online services
- The Internet Inquiry Module provides online account access, account information, balances, usage data, and payment processing.cubicutilitybilling.com · read 1 Oct 2026
- Purpose
- CUBIC is a comprehensive utility billing and customer information system for utility operations.cubicutilitybilling.com · read 1 Oct 2026
- Reporting
- Reports can be scheduled in groups and generated in batch output directly to Microsoft Excel format.cubicutilitybilling.com · read 1 Oct 2026
- Scalability
- CUBIC is modular and designed for operations ranging from small single-service utilities to large multi-service operations.cubicutilitybilling.com · read 1 Oct 2026
- Support
- Support is provided by phone, a web-enabled remote help desk, email, and chat, and FREY says it does not outsource or offshore technical support.freymunicipalsoftware.com · read 1 Oct 2026
- Target users
- CUBIC is designed for municipal utility operations ranging from small single-service utilities to large multi-service operations.cubicutilitybilling.com · read 30 Sep 2026
