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OSDial
OSDial · Safety Harbor, Florida, United States · founded 2007
What it is
OSDial is an AGPL-licensed call-center dialer for inbound, outbound, and blended calling with IVR. It supports predictive, power, manual, adaptive, and broadcast dialing, plus custom dialplans, carrier failover, call recording, answering-machine detection, skill routing, and local presence. Campaign tools handle lead import and export, external databases, custom fields, advanced search, list mixing, and disposition codes. Reports provide real-time and summary views for calls, leads, agents, lists, and server performance. Agents can access the system remotely using a phone and web browser. APIs include webpage lead loading and basic administration and agent functions. OSDial states there are no license fees or required support hours, although Cluster, SQL Cluster, Multi-tenant, Archive, and E-mail Template modules are non-free. Legacy version 3.0 remains downloadable; its installer erases the target drive and installs CentOS Linux. Version 4.0 is under development as a hosted solution.
For and against
For
- Predictive, power, manual, adaptive, and broadcast dialing
- Inbound and outbound IVR
- Lead import, export, search, and list mixing
- Real-time and summary reporting
- AGPL software with no license fees
Against
- Legacy installer erases the target drive
- Several add-on modules are non-free
- Version 4.0 is still under development
- Downloaded images install a CentOS-based system
The verdict
OSDial combines dialer modes, campaign management, APIs, reporting, and remote agent access for contact-center operations. Its free AGPL core has significant deployment requirements, while certain modules and support options are paid.
Who it suits
OSDial suits call and contact centers needing blended campaigns, multiple dialing modes, lead tools, IVR, and reporting. The maker lists financial, healthcare, retail, fundraising, and political uses.
On the record
- API
- The maker says OSDial includes an API for loading leads from an external webpage and lists a basic admin and agent API.osdial.com · read 4 Oct 2026
- APIs
- The maker says OSDial has an API for loading leads from an external web page and lists a basic admin and agent API among its features.osdial.com · read 4 Oct 2026
- Browser and remote access
- The feature page says agents can log in remotely using a phone and a web browser.osdial.com · read 4 Oct 2026
- Campaign and lead tools
- Campaign tools include lead loading and export, external database support, custom fields, lead search, and list mixing.osdial.com · read 4 Oct 2026
- Campaigns
- Campaign tools include custom dialplans, list mixing, call recording, answering machine detection, and custom disposition codes.osdial.com · read 4 Oct 2026
- Current version
- OSDial 4.0 is under development as a hosted solution, while legacy version 3.0 remains available to download.osdial.com · read 4 Oct 2026
- Deployment
- The downloadable OSDial 3.0.2 images are 32-bit and 64-bit Linux-based installs, and installation erases the target drive to install a CentOS-based operating system.osdial.com · read 4 Oct 2026
- Deployment limit
- The downloadable installer erases the target drive and installs a new operating system based on CentOS Linux; the maker advises against installing OSDial over another system.osdial.com · read 4 Oct 2026
- Dialing
- It supports predictive, power, and manual dialing, plus inbound and outbound IVR.osdial.com · read 4 Oct 2026
- Dialing features
- The product supports predictive, power, and manual dialing, custom dialplans, carrier failover, call recording, answering-machine detection, and skill routing.osdial.com · read 4 Oct 2026
- Integrations
- OSDial supports external databases and remote website lead insertion, and its corporate page recommends Binfone and WSS Communications as carriers.osdial.com · read 4 Oct 2026
- Intended users
- The maker says OSDial can scale from a couple of agents to several hundred and lists call and contact centers among its target users.osdial.com · read 4 Oct 2026
- Lead management
- The product supports lead import and export, advanced lead search, custom fields, and external database access.osdial.com · read 4 Oct 2026
- License
- The maker says OSDial is available under the Affero General Public License (AGPL).osdial.com · read 4 Oct 2026
- License and fees
- The maker says OSDial is AGPL-licensed and has no license fees or required support hours; it identifies several add-on modules as non-free.osdial.com · read 4 Oct 2026
- Maker
- OSDial says it is developed and maintained by Call Center Service Group, LC., which opened in January 2007.osdial.com · read 4 Oct 2026
- Paid modules
- The feature page lists OSDial Cluster, SQL Cluster, Multi-tenant, Archive, and E-mail Template as non-free modules.osdial.com · read 4 Oct 2026
- Product
- OSDial is an open-source predictive dialer for inbound, outbound, and blended calling.osdial.com · read 4 Oct 2026
