Condens
Munich, Germany
What it is
Condens is a UX research repository and AI analysis platform that gathers customer knowledge and connects findings to evidence. Teams can search centralized research for patterns and existing answers, while researchers view raw data beside findings in a split view. Condens AI produces answers from customer research and leaves users responsible for the outputs. Recordings are transcribed with timestamps, speaker recognition, and support for more than 85 languages. Clips and highlight reels can be shared through browser links without audience logins. Named integrations include Zoom, Google Drive, Typeform, Figma, Miro, Slack, and Microsoft Teams. Business includes ChatGPT and Claude connections; Enterprise lists an API and connections to custom or internal LLMs. Condens says it is SOC 2 Type 2 compliant and meets GDPR, HIPAA, CCPA, and APA requirements. Data can be hosted in the US or EU, encrypted in transit and at rest, with daily encrypted backups retained up to 60 days. Lite starts at €15 a month; a 15-day trial requires no payment information.
For and against
For
- Searches centralized research for patterns
- Links findings directly to source evidence
- Transcribes in more than 85 languages
- Shares clips without audience logins
- 15-day trial requires no payment information
Against
- Lite starts at €15 a month
- Unpaid workspace becomes read-only after trial
- Some integrations are limited to higher tiers
The verdict
Condens brings repository, transcription, evidence linking, and AI analysis into one cloud platform. Its trial and stated free access help evaluation, while advanced connections and features depend on plan.
Who it suits
It suits UX and customer-research teams that need a searchable repository, linked evidence, transcription, and collaborative sharing. Students and aspiring researchers may qualify for free access according to the company.
Plans and prices
Lite
1 Contributor included · Additional Contributors 15€/month · Unlimited projects, transcription and file storage · 1 folder
Read 7 Oct 2026 · condens.io
Lite (annual)
1 Contributor included · Additional Contributors 15€/month · Unlimited projects, transcription and file storage · 1 folder
Read 7 Oct 2026 · condens.io
Business
5 Contributors included · Unlimited Viewers · Additional Contributors 85€/month · Unlimited projects, transcription, storage and participant profiles
Read 7 Oct 2026 · condens.io
Enterprise
Minimum 5 Contributors · Unlimited Viewers · Custom pricing · Advanced anonymization and permissions
Read 7 Oct 2026 · condens.io
On the record
- AI
- Condens AI generates evidence-backed answers from customer research data and leaves users in control of outputs.condens.io · read 7 Oct 2026
- AI connections
- Business includes ChatGPT and Claude connections, while Enterprise lists Condens API and connections to custom and internal LLMs.condens.io · read 7 Oct 2026
- Analysis
- Researchers can connect raw data to findings in a split view, with each insight linked to its source evidence.condens.io · read 7 Oct 2026
- Data handling
- The company says uploaded data remains the customer’s, is not used to train AI models for other customers, and can be hosted on US or EU servers.condens.io · read 7 Oct 2026
- Encryption and backups
- Condens says data is encrypted in transit with TLS and at rest with AES-256, with encrypted daily database backups retained for up to 60 days.condens.io · read 7 Oct 2026
- Free access
- The company says aspiring researchers and people conducting research as part of their education can use Condens for free.condens.io · read 7 Oct 2026
- Integrations
- The site names Zoom, Google Drive, Typeform, Figma, Miro, Slack and Microsoft Teams among tools that can exchange data or insights with Condens.condens.io · read 7 Oct 2026
- Media sharing
- Users can create clips and highlight reels from transcripts and share them through browser links without requiring audience logins.condens.io · read 7 Oct 2026
- Product
- Condens is a UX research repository and AI analysis platform for bringing customer knowledge together and turning research into evidence-backed insights.condens.io · read 7 Oct 2026
- Research repository
- The platform centralizes research and lets teams search across their work to find patterns and existing answers.condens.io · read 7 Oct 2026
- Security
- Condens states that it is SOC 2 Type 2 compliant and complies with GDPR, HIPAA, CCPA and APA.condens.io · read 7 Oct 2026
- Support
- Pricing lists personal support for all three tiers, with self-serve onboarding for Lite, guided onboarding for Business and tailored onboarding for Enterprise.condens.io · read 7 Oct 2026
- Transcription
- Condens transcribes recordings with timestamps, speaker recognition and support for more than 85 languages.condens.io · read 7 Oct 2026
- Trial
- The pricing page offers a 15-day free trial without requiring payment information; after the trial, an unpaid workspace becomes read-only.condens.io · read 7 Oct 2026
