Click2Coach

No phone app

5.6No. 19 of 23
in Call Center Quality Management Software

Recognised40% of the score17
Phone app26% of the score0
Documented20% of the score84
Free plan14% of the score30

Free plan: No

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Summary

Click2Coach is ranked #19 of 23 in call center quality management software on Samsung Mobile US Press.

Compared on call center quality management software

Coaching workflows: Yesdiagenix.com
AI-assisted scoring: Yesdiagenix.com
Compliance reviews: Yesdiagenix.com
QA channels: omnichanneldiagenix.com

Facts

Purpose: Click2Coach is part of Envision’s workforce optimization suite for improving agent effectiveness and customer experience.files.diagenix.com · 4 Oct 2026
Recording: The suite supports synchronized voice and multi-agent screen recording, including capture of up to three simultaneous screens per agent.files.diagenix.com · 4 Oct 2026
Monitoring: Click2Coach LiveView offers real-time monitoring of agent interactions and live viewing of agent desktops.files.diagenix.com · 4 Oct 2026
Quality and coaching: AI quality monitoring supports manual, assisted, and fully automated agent scoring and coaching.files.diagenix.com · 4 Oct 2026
Analysis: Features include transcripts, sentiment analysis, speech analytics, dashboards, reporting, and keyword or phrase search.files.diagenix.com · 4 Oct 2026
Alerts: The product can alert on words, phrases, sentiment, silence, and talk-over.files.diagenix.com · 4 Oct 2026
Learning: The suite includes eLearning and tools for delivering targeted agent training and coaching.files.diagenix.com · 4 Oct 2026
Channels: The datasheet lists interaction recording for calls, screens, email, and web chat.files.diagenix.com · 4 Oct 2026
Deployment: Click2Coach is described as available on premises and in the cloud, with cloud solutions powered by Microsoft Azure.files.diagenix.com · 4 Oct 2026
Security and compliance: The datasheet states full encryption in transit and at rest and lists PCI and HIPPA compliance.files.diagenix.com · 4 Oct 2026
Integrations: The datasheet describes the product as fitting with existing softphone systems; it does not name specific Click2Coach integrations.files.diagenix.com · 4 Oct 2026
Scale and support: The datasheet describes service for organizations with 5 to 10,000+ agents.files.diagenix.com · 4 Oct 2026
Audience: Listed target markets include finance, public sector, healthcare, insurance, retail, travel, and utilities.files.diagenix.com · 4 Oct 2026