- Home
- Utility Billing Software
- Cayenta Customer Information System
On the recordRead 9 Oct 202623 facts
Cayenta Customer Information System
Burnaby, British Columbia, Canada
Plans and prices
Cayenta Customer Information System
Priced on request
Pricing not stated; request a demo
Read 9 Oct 2026 · cayenta.com
On the record
- AI assistance
- Cayla Agent manages customer inquiries across voice and digital channels, while its In-App Assistant can answer questions, analyze accounts, summarize operations, and execute workflows.cayenta.com · read 9 Oct 2026
- Company history
- Cayenta says it was founded in 1983 as Solutions for Government and joined Harris Computer in 2004.cayenta.com · read 9 Oct 2026
- Configuration
- Cayenta says workflows, reporting, and processes can be configured to match a utility's operations without customization.cayenta.com · read 9 Oct 2026
- Connected operations
- The platform brings customer data, billing, financials, and field operations together in one system.cayenta.com · read 9 Oct 2026
- Connected products
- Cayenta CIS integrates with its Customer Engagement Portal, Meter Data Management, and Outage Management System offerings.cayenta.com · read 9 Oct 2026
- Customer view
- The CIS highlights a 360 customer view, streamlined workflows, and a flexible rates engine.cayenta.com · read 9 Oct 2026
- Deployment
- CayentaCloud provides single-tenant SaaS deployments, and Cayenta also offers on-premises options.cayenta.com · read 9 Oct 2026
- ERP capabilities
- Cayenta lists Work Management, Financial Management, and Human Capital Management as solutions that extend its CIS platform.cayenta.com · read 9 Oct 2026
- Implementation
- Cayenta describes its implementation as a full-service partnership that runs from planning through go-live and includes user adoption support.cayenta.com · read 9 Oct 2026
- Integrations
- Cayenta describes integrations with its Customer Engagement Portal, Meter Data Management, and Outage Management System.cayenta.com · read 9 Oct 2026
- Intended customers
- Cayenta says it serves utilities, municipalities, counties, cooperatives, and investor-owned organizations.cayenta.com · read 9 Oct 2026
- Markets served
- Cayenta says it serves utilities across the United States, Canada, and the Caribbean, including electric, water, gas, and fiber utilities.cayenta.com · read 9 Oct 2026
- Meter to cash
- The system supports a meter-to-cash lifecycle covering usage, billing, payments, and customer service.cayenta.com · read 9 Oct 2026
- Pricing
- The pages reviewed invite prospective customers to get in touch or request a demo but do not state a product price.cayenta.com · read 9 Oct 2026
- Purpose
- Cayenta Customer Information System is a unified system of record for utilities, supporting customer service, billing, and account insight.cayenta.com · read 9 Oct 2026
- Rates and workflows
- The CIS includes a flexible rates engine and lets utilities configure workflows, reporting, and processes without customization.cayenta.com · read 9 Oct 2026
- Security
- Cayenta says its CayentaCloud infrastructure is backed by SOC 2 certification and managed infrastructure and security oversight.cayenta.com · read 9 Oct 2026
- Support and services
- Cayenta offers implementation, training, health checks, managed services for on-premises customers, and integration services.cayenta.com · read 9 Oct 2026
Alternatives to Cayenta Customer Information System
SkyBill Utility BillingAndroidiPhone & iPad+4Utilities GroupAndroidiPhone & iPad+3Vitality Utility BillingAndroidiPhone & iPad+2CivicPlus Utility BillingAndroidiPhone & iPad+4QuikWateriPhone & iPadWindowsCogsdale CSM Utility BillingAndroidiPhone & iPad+3MuniBillingAndroidiPhone & iPad+1CUSI Utility BillingWebWindows+2
