Breeze

Overview

Built by LanternOps, LLC, Breeze is an open-source remote monitoring and management platform spanning endpoint work and MSP workflows. Device management, remote access, patching, scripts, monitoring, automation, tickets, quotes, billing, and invoicing sit alongside multi-tenant management and a customer portal. That breadth can reduce the need to split fleet work from customer-facing administration, though smaller hosted tiers limit how much of a fleet they can cover.

The built-in AI operator investigates fleet issues, makes fixes, and documents its work. A four-tier risk engine can let routine actions proceed, route sensitive ones for approval, or block other actions. This is a useful distinction for teams that want automation without granting every proposed action the same latitude; Breeze does not present AI as unrestricted fleet control.

Key features

Fleet and service workflows

Breeze brings remote access, patching, scripts, monitoring, and workflow automation together with ticketing, quotes, billing, and invoicing. PSA ticketing and multi-tenant management make the mix relevant to service providers handling multiple customers, while the customer portal adds a customer-facing component. The scope is broad, but teams seeking only a narrower documentation or remote-desktop product may prefer a more focused alternative.

AI and integrations

The MCP server connects fleet tools to Claude Desktop, Claude Code, Cursor, Windsurf, and ChatGPT. Breeze also describes communications, PSA or ticketing, and monitoring integration categories, with Slack and Teams among the named connections. This suits teams already using AI clients or those collaboration tools, while the risk engine gives them controls over automated work.

Security and support

The trust center lists MFA, role-based and scoped access, hashed API keys and tokens, and AES-256-GCM encryption for secrets at rest. Breeze says its SOC 2 examination is in progress and does not call the product SOC 2 compliant until a report is issued. Community support is through Discord; paid cloud and self-host support plans add email or engineer support options.

Pricing

Breeze is freemium, but the practical choice depends on hosting and fleet size. The free Community plan is self-hosted forever at 0.00 USD per free, with unlimited devices, all 64 modules, and a requirement to bring your own Anthropic key. It is the strongest fit for teams willing to run their own infrastructure; it does not provide a hosted server.

Cloud Starter costs 20.00 USD per year, billed $20 /year, and provides a hosted server for up to 3 devices. It is marked beta and requires your own Anthropic key. That cap makes it a small-scale entry point rather than a plan for a growing fleet. Cloud costs 99.00 USD per month, billed $99 /month, or $1,000/year, or $1,800 for two years. It is also beta, covers up to 250 devices, and includes credit-based Breeze AI. It suits teams wanting hosted operations and more capacity, but the device ceiling and credit-based AI are important constraints to weigh.

Support Standard costs 2000.00 USD per year, billed $2,000 /year, for self-host support with next-business-day response; its founding price is locked for 2 years. Support Priority is 6000.00 USD per year, billed $6,000 /year, for self-host support with a 4-hour response target, also with a founding price locked for 2 years. These are support options for self-hosters, not substitutes for the Community plan's infrastructure.

Enterprise has custom pricing for dedicated infrastructure, custom SLA terms, compliance and audit support, and white-glove onboarding. Managed AI Ops also has custom pricing, tailored to fleet size, with a supervised AI team working the queue and curated intake. Choose these when the described managed or enterprise arrangements matter enough to warrant a conversation rather than a published fixed price.

Platforms

Breeze lists API, iOS, Linux, macOS, self-hosted, web, and Windows platforms. Its agent is a single Go binary for Linux, macOS, and Windows endpoints. Hybrid deployment supports a choice between self-hosted infrastructure and Breeze-hosted plans.

Who it's for

Breeze is best suited to solo MSPs, lean IT teams, AI-client users, and organizations that want to self-host and control their infrastructure. It is particularly compelling for a self-hosting team that wants unlimited devices without a software charge, or for an MSP that values guarded AI actions alongside ticketing and billing. A small cloud customer should check the 3-device Starter limit carefully; a larger hosted deployment tops out at 250 devices on the stated Cloud plan.

Pros and cons

• Pros: Unlimited devices and all 64 modules on the free self-hosted plan make a broad deployment possible without a plan fee.
• Pros: The four-tier risk engine distinguishes routine, approval-worthy, and blocked actions, giving teams a defined governance model for AI operations.
• Pros: Fleet controls and MSP administration—including ticketing, quotes, billing, invoicing, multi-tenancy, and a customer portal—share one platform.
• Cons: Cloud Starter is limited to 3 devices, and Cloud to 250, so hosted users must account for firm capacity ceilings.
• Cons: The free plan requires self-hosting and your own Anthropic key; Cloud Starter also requires your own key, while Breeze AI is included only in Cloud on a credit basis.
• Cons: SOC 2 examination is still in progress, so organizations requiring an issued SOC 2 report should not treat Breeze as compliant on that basis today.

Alternatives

Browse the Managed Service Provider Software category to compare the broader field. Choose Atera instead if you want a paid product with a free trial and need its stated unlimited endpoints and two concurrent Splashtop sessions. Hudu is a paid option with a free trial and a $30.00 USD per month plan with no user minimums, a fit when that pricing structure is preferable.

IT Portal is another paid, self-hosted-capable option, but it has no free plan or free trial; consider it if its on-premises offering is the priority. ManageEngine MSP Central has a free trial and a stated network-device monitoring and management plan at 1.00 USD per month per device, so it may suit a reader focused on network-device pricing.

RepairShopr is paid with a free trial and offers a Starter Annual plan at 59.99 USD per year for 75 tickets and invoices per month, one location, and one user; consider it for that bounded ticketing workload. IT Glue is a paid option without a free plan, with a Basic plan at 29.00 USD per month per user on a 36-month term and a 5-user minimum; choose it only if that commitment suits your team. Site24x7 MSP is a paid option with a free trial. ITarian Remote Desktop is a free option with a free plan.

Verdict

Choose Breeze if you want an MSP-oriented fleet platform that combines service workflows with an AI operator governed by configurable risk controls, especially if you can self-host and benefit from unlimited devices on the free Community plan. Look elsewhere if you need a larger hosted fleet than Cloud's 250-device cap, an issued SOC 2 report, or a more narrowly scoped tool.