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Site24x7 MSP
What it is
Site24x7 MSP is a cloud-based remote monitoring platform for MSPs managing multiple customers' IT infrastructure through one console. Its multi-tenant setup keeps each customer account separately secured and administered. MSP users can review customer health, see monitor statuses in a NOC View, group customers, and build dashboards. Administrators can set user privileges, manage configuration profiles across customers, and track changes with audit logs. Monitoring capabilities include websites, synthetic checks, servers, public and private cloud, networks, application performance, real-user monitoring, AIOps, and MSP monitoring. The edition supports white labeling with a custom name, logo, and URL. MSP-specific integrations include ConnectWise Manage and ServiceDesk Plus MSP; its broader catalog names tools such as ServiceNow, PagerDuty, Slack, and Microsoft Teams. Site24x7 says AES-256 encryption protects sensitive data at rest and SSL/TLS protects data in transit. The service has no free plan but offers a 30-day trial. The MSP plan is $59 a month, with annual billing listed at $54/month; MSP Enterprise is $249 a month, or $225/month paid annually.
For and against
For
- Separate customer accounts in a multi-tenant setup.
- Custom name, logo, and URL for white labeling.
- Dashboards, NOC View, customer groups, and audit logs.
- Offers Android and iOS apps, plus API access.
- 30-day trial is available.
Against
- No free plan.
- MSP plan lists limits on customers and monitored resources.
- MSP Enterprise pricing is $249 a month.
- Annual billing is listed at $54/month for MSP.
The verdict
Site24x7 MSP combines multi-customer monitoring with account controls and white labeling. Review the listed plan limits and annual billing amounts against the needs of the customers you manage.
Who it suits
Site24x7 MSP is intended for managed service providers that monitor several customers' IT environments. Its separate customer accounts, role controls, and white-label options suit teams that need to administer monitoring for multiple clients.
Plans and prices
MSP
Manage 9 customers · 3 applications · 5 servers · 15 websites
Read 1 Oct 2026 · site24x7.com
MSP Enterprise
Includes all MSP features · anomaly detection · event correlation · infrastructure events
Read 1 Oct 2026 · site24x7.com
On the record
- Account controls
- MSP administrators can add users with specific privileges, manage configuration profiles across customers, and track changes with audit logs.site24x7.com · read 1 Oct 2026
- Agent platforms
- The server-monitoring agent supports Windows, Linux, FreeBSD, and OS X servers, while the downloads page provides Windows and Linux agents and Windows/Linux on-premise pollers.site24x7.com · read 1 Oct 2026
- Compliance
- Site24x7 says its controls and PII processing adhere to ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, and GDPR requirements.site24x7.com · read 1 Oct 2026
- Encryption
- Site24x7 states that application-layer AES-256 encryption protects sensitive data at rest and SSL/TLS protects data in transit.support.site24x7.com · read 1 Oct 2026
- General integrations
- The integration catalog includes ServiceNow, PagerDuty, Freshservice, Freshdesk, Slack, Microsoft Teams, Zoho Cliq, Zapier, Azure Log Analytics, and others.site24x7.com · read 1 Oct 2026
- Maker
- Site24x7 is a service by Zoho Corporation; the company history identifies 1996 as the origin of AdventNet, later renamed Zoho Corp.site24x7.com · read 1 Oct 2026
- Mobile and API access
- Site24x7 offers iOS and Android apps, and its history page states that Site24x7 APIs launched in 2009.site24x7.com · read 1 Oct 2026
- Monitoring scope
- Site24x7 lists website, synthetic, server, public and private cloud, network, application performance, real user monitoring, AIOps, and MSP monitoring capabilities.site24x7.com · read 1 Oct 2026
- MSP dashboards
- MSP users can view customer health, see all monitor statuses in a NOC View, create customer groups, and build custom dashboards.site24x7.com · read 1 Oct 2026
- MSP integrations
- MSP-specific integrations include ConnectWise Manage, ServiceDesk Plus MSP, and ServiceDesk Plus MSP Cloud.site24x7.com · read 1 Oct 2026
- Multi-tenancy
- The MSP program monitors multiple customers in silos in a multi-tenant setup, with each customer account secured and administered separately.site24x7.com · read 1 Oct 2026
- Purpose
- Site24x7 MSP is a cloud-based remote monitoring platform for managing multiple customers' IT infrastructures from a single MSP console.site24x7.com · read 1 Oct 2026
- Security
- Site24x7 describes infrastructure safeguards including physical data-center security, access management, distributed-grid architecture, secure servers, and DDoS protection.site24x7.com · read 1 Oct 2026
- White labeling
- The MSP edition supports rebranding the monitoring platform and reports with a custom name, logo, and URL.site24x7.com · read 1 Oct 2026
