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Better Impact Volunteer Impact
What it is
Better Impact Volunteer Impact is a volunteer management platform that centralizes volunteer activities and records. Organizations can build customizable application forms to embed on their websites, while volunteers can use a portal or app to self-schedule, view shifts, and log hours. Training tools include eLearning and an online resource library. The platform supports email and SMS communications, and reporting and analytics help track volunteer work and analyze programs. Integrations include other Better Impact products and Sterling Volunteers for background checks. Its API gives access to profile and activity data through HTTP Basic Authentication over HTTPS. Better Impact states that data is encrypted in transit and at rest, with GDPR compliance and optional two-factor authentication; it also says its business processes and technical security are ISO 27001 certified. Support is available by phone, chat, and email 24 hours a day, five days a week. Pricing is based on accepted and inactive volunteer profiles; applicants, in-process, and archived profiles are not charged. Pricing is available on request.
For and against
For
- Volunteers can self-schedule and log hours
- Includes eLearning and a resource library
- Supports email and SMS communications
- Phone, chat, and email support available five days weekly
Against
- Pricing is available on request
- Billing counts accepted and inactive volunteer profiles
The verdict
Volunteer Impact brings recruitment, scheduling, training, communications, and reporting into one volunteer management platform. Organizations should review its profile-based billing model and contact Better Impact for pricing.
Who it suits
Volunteer Impact may suit nonprofits, faith-based organizations, educational institutions, healthcare systems, parks, and government agencies managing volunteer programs. It offers tools for volunteer scheduling, training, communication, and reporting.
Plans and prices
Standard
from $288 + $6 per volunteer per year · unlimited administrators · online applications · portal and mobile app
Read 15 Oct 2026 · betterimpact.com
Standard Plus
from $612 + $7 per volunteer per year · migration consultation · follow-up calls · unlimited outbound text messaging
Read 15 Oct 2026 · betterimpact.com
Enterprise
from $648 + $29 per volunteer per year · multiple subaccounts · restricted administrator visibility · cross-account communications and reporting
Read 15 Oct 2026 · betterimpact.com
Enterprise Plus
from $1938 + $79 per volunteer per year · regional subaccount structure · advanced administration · unlimited outbound text messaging
Read 15 Oct 2026 · betterimpact.com
Growth
10 administrators · advanced scheduling · background-check integration · e-signing
Read 2 Oct 2026 · betterimpact.com
Foundation
3 administrators · basic profiles · document library · online applications
Read 2 Oct 2026 · betterimpact.com
Impact
Unlimited administrators · sub-account management · SSO available · REST API
Read 2 Oct 2026 · betterimpact.com
On the record
- Administrative mobile limit
- Volunteer-facing functions work on phones and tablets, but the administrative interface is designed to be easier to use on a computer.betterimpact.com · read 15 Oct 2026
- API
- Volunteer Impact provides a JSON REST API for profile and activity data, with organization and enterprise endpoints and 1-to-250 page-size parameters.support.betterimpact.com · read 15 Oct 2026
- API authentication
- API keys create username-and-password credentials sent with each HTTPS request, and access can be scoped by module.support.betterimpact.com · read 15 Oct 2026
- API limitation
- Better Impact says it does not fully integrate with other software beyond its suite and Sterling, leaving customers to build the other half of integrations using the API or exports.support.betterimpact.com · read 15 Oct 2026
- Audience
- Better Impact serves nonprofits, faith-based organizations, higher education institutions, healthcare systems, parks, and government agencies.betterimpact.com · read 2 Oct 2026
- Billing basis
- Pricing is based on accepted and inactive volunteer profiles; applicants, in-process, and archived profiles are not charged.betterimpact.com · read 2 Oct 2026
- Communications
- The system supports bulk email, targeted SMS, scheduled announcements and profile-level message history.betterimpact.com · read 15 Oct 2026
- Company founded
- LinkedIn lists the company as founded in 1998.linkedin.com · read 15 Oct 2026
- Company headquarters
- LinkedIn lists headquarters in Hamilton, Ontario, Canada.linkedin.com · read 15 Oct 2026
- Company legal name
- Crunchbase lists the legal name as Better Impact Inc. and identifies Tony Goodrow as founder and Houston Goodwin as CEO.crunchbase.com · read 15 Oct 2026
- Company size
- LinkedIn lists 51-200 employees, while Crunchbase lists 11-50.linkedin.com · read 15 Oct 2026
- Core purpose
- Volunteer Impact centralizes volunteer activities and data in an all-in-one volunteer management platform.betterimpact.com · read 2 Oct 2026
- Data protection
- Better Impact states that data is encrypted in transit and at rest, with GDPR compliance and optional two-factor authentication.betterimpact.com · read 2 Oct 2026
- Documentation
- The help center lists sections for setup, recruitment, profiles, communications, scheduling, hours, reporting, troubleshooting, APIs, updates and training videos.support.betterimpact.com · read 15 Oct 2026
- Documents
- Volunteer profiles can store waivers, background-check consent, policy acknowledgements and other uploaded files.betterimpact.com · read 15 Oct 2026
- Hour tracking
- Hours can be entered by volunteers, recorded through mobile or browser kiosks, or automatically synchronized from confirmed shifts.betterimpact.com · read 15 Oct 2026
- Integrations
- The product suite integrates Volunteer, Donor, Client and Member Impact modules, and has a stated Sterling Volunteers background-check integration.support.betterimpact.com · read 15 Oct 2026
- Licence
- Reviewed product, pricing and API pages describe a hosted subscription service and do not state an open-source licence.betterimpact.com · read 15 Oct 2026
