Altitude Xperience

On the record

AI and automation

The platform includes chatbots, voicebots, robotic process automation, AI quality scoring, and speech analytics.altitudeapac.com · read 11 Oct 2026

Analytics

The platform page describes live dashboards with more than 200 KPIs.altitudeapac.com · read 11 Oct 2026

Automation

The platform includes chatbots, voicebots, robotic process automation, AI quality scoring, and speech analytics.altitudeapac.com · read 11 Oct 2026

Channels

It brings voice, email, chat, WhatsApp, social, and SMS into one agent desktop with shared customer history.altitudeapac.com · read 11 Oct 2026

Demo

The maker offers personalised live demos tailored to the prospect’s industry and use case.altitudeapac.com · read 11 Oct 2026

Deployment

The platform can be deployed in the cloud, on-premise, or in a hybrid setup.altitudeapac.com · read 11 Oct 2026

Digital channel scope

omnichannelaltitudeapac.com · read 22 Sep 2026

Inbound calling

Yesaltitudeapac.com · read 22 Sep 2026

Integrations

The maker lists certified connectors for Salesforce, Microsoft Dynamics, SAP, and Siebel, as well as REST APIs and an Xperience Hub marketplace.altitudeapac.com · read 11 Oct 2026

Intended users

The maker describes the platform for contact centres and lists BPO, financial services, telecom, retail, government, healthcare, transport, and hospitality among its industries.altitudeapac.com · read 11 Oct 2026

IVR builder

Yesaltitudeapac.com · read 22 Sep 2026

Outbound campaigns

Outbound features include predictive, progressive, and preview dialling, with TRAI Do Not Disturb compliance and campaign analytics.altitudeapac.com · read 11 Oct 2026

Outbound dialer

Yesaltitudeapac.com · read 22 Sep 2026

Pricing availability

The platform page invites visitors to book a demo and does not state a price.altitudeapac.com · read 11 Oct 2026

Purpose

Altitude Xperience is a unified contact centre platform organized around Identify, Distribute, Manage, and Measure.altitudeapac.com · read 11 Oct 2026

Regional compliance

The platform page lists PCI DSS, GDPR, DPDP Act, RBI, TRAI, and MAS among its compliance capabilities.altitudeapac.com · read 11 Oct 2026

Routing

Routing can use skills, language, priority, and customer value to select resources for interactions.altitudeapac.com · read 11 Oct 2026

Routing and analytics

It supports routing by skills, language, priority, and customer value, and provides live dashboards with more than 200 KPIs.altitudeapac.com · read 11 Oct 2026

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