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On the recordRead 12 Oct 202630 facts
Airtel Hosted Contact Center
Airtel Hosted Contact Center · New Delhi, India · founded 1995
On the record
- Agent workspace
- The unified agent workspace shows ongoing conversations, tracks and goals, and includes tools to collaborate with coworkers.airtel.in · read 12 Oct 2026
- Browser access
- Agents, supervisors and managers can manage the service through web browsers from anywhere.airtel.in · read 12 Oct 2026
- Customer support use
- The cloud contact center integrates with a knowledge base so agents can access product information and troubleshoot customer issues.airtel.in · read 12 Oct 2026
- Dashboard
- Supervisors can view KPIs and conversational insights in a real-time dashboard.airtel.in · read 12 Oct 2026
- Dashboards
- Supervisors get a real-time view of KPIs and conversational insights.airtel.in · read 12 Oct 2026
- Digital channel scope
- voice_plus_digitalairtel.in · read 22 Sep 2026
- Inbound calling
- Yesairtel.in · read 22 Sep 2026
- Integrations
- Airtel says the contact center integrates with a business knowledge base; the page does not name specific third-party integrations.airtel.in · read 12 Oct 2026
- Intelligent IVR
- Intelligent IVR can answer simple, repetitive inquiries and reduce agents’ workload during peak times.airtel.in · read 12 Oct 2026
- Intended users
- The product page describes browser-based access for agents, supervisors, and managers and presents customer inquiry handling and technical support as use cases.airtel.in · read 12 Oct 2026
- IVR
- Intelligent IVR can answer simple, repetitive inquiries and help manage customer grievances during call surges.airtel.in · read 12 Oct 2026
- IVR builder
- Yesairtel.in · read 22 Sep 2026
- Knowledge base
- Airtel says the cloud contact center integrates with a knowledge base so agents can find product information and troubleshoot issues.airtel.in · read 12 Oct 2026
- Outbound calling
- The platform supports outbound calling modes, schedules, call statuses, and callbacks.airtel.in · read 12 Oct 2026
- Outbound dialer
- Yesairtel.in · read 22 Sep 2026
- Outbound dialing
- The platform supports choosing calling modes, setting schedules, and customizing call statuses and callbacks.airtel.in · read 12 Oct 2026
- Pricing model
- Airtel describes bundled, pay-per-agent pricing but does not show a specific price on the product page.airtel.in · read 12 Oct 2026
- Product
- Airtel describes Hosted Contact Center as a customizable cloud contact center with a pay-as-you-go model.airtel.in · read 12 Oct 2026
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