ServiceNow Virtual Agent vs SOVA
| ServiceNow Virtual Agent | SOVA | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Android, iOS, Web | Web, Windows, Linux, iOS, Android |
| Voice channel | Yes | — |
| Chat channels | Web portals, ServiceNow mobile apps, Slack, Microsoft Teams, and other collaboration tools | — |
| Generative AI | Yes | — |
| Deployment options | cloud | — |
| Human handoff | Yes | — |
| Free plan | — | Yes |
Both are listed in Best Conversational AI Platforms. On Samsung Mobile US Press, SOVA scores higher on our published basis.