ServiceNow ITSM vs Web Help Desk
| ServiceNow ITSM | Web Help Desk | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | Yes |
| Paid from | — | $26.67/mo |
| Open source | No | No |
| Platforms | Android, iOS, Web | iOS, Linux, macOS, self-hosted, Web, Windows |
| Free plan | No | No |
| SLA management | — | Yes |
| Knowledge base | — | Yes |
| Employee portal | — | Yes |
| Asset management | — | Yes |
| Single sign-on | — | Yes |
| Approval workflows | — | Yes |
| Mobile apps | — | Yes |
Both are listed in Best IT Help Desk Software. On Samsung Mobile US Press, Web Help Desk scores higher on our published basis.