ServiceNow ITSM vs Track-It!
| ServiceNow ITSM | Track-It! | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Android, iOS, Web | Web, Windows, Android, iOS |
| Free plan | No | No |
| SLA management | — | Yes |
| Knowledge base | — | Yes |
| Employee portal | — | Yes |
| Asset management | — | Yes |
| Approval workflows | — | Yes |
| Mobile apps | — | Yes |
Both are listed in Best IT Help Desk Software, Best IT Change Management Software. On Samsung Mobile US Press, ServiceNow ITSM scores higher on our published basis.