QualityDesk vs SQM CX Quality
| QualityDesk | SQM CX Quality | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Paid from | €339/mo | — |
| Open source | No | No |
| Platforms | Android, iOS, Web | api, self-hosted, Web |
| Free plan | Yes | No |
| Coaching workflows | Yes | Yes |
| AI-assisted scoring | Yes | Yes |
| Compliance reviews | Yes | Yes |
| Included agents | 19 agents | — |
| QA channels | — | omnichannel |
Both are listed in Best Call Center Quality Management Software. On Samsung Mobile US Press, QualityDesk scores higher on our published basis.